Michael Rupkey Email & Phone Number

Rochester, Mn, Us

Courtyard By Marriott Rochester, Mn

Hired as the General Manager of the Courtyard by Marriott •In-charge of a full room renovation of the courtyard•Oversees all aspects of the hotel operation including: guest relations, front desk, housekeeping, maintenance, Bistro/ Saints on Second restaurant, team building and staff development. •Hands on but also able to delegate responsibilities to leadership team and staff members•Putting together budget and P&L

Warner Robins, Ga

Oversee operation of Peachstate Hospitality Hotel portfolio; 9 properties; 3 brands - Marriott Fairield Inn and Suites, Spring Hill Suites and Courtyard; HIG Holiday Inn Express and Candlewood Suites; Carlson Country Inn and Suites. Manage and support the operations of a group of hotels in a manner that will maintain high standards of excellence and profitability consistent with Company’s quality, service, profitability and teamwork goals.• Work with General Managers to set goals for their properties.• Implement fiscal year budget ($10M).• Interview and hire new General Managers and other senior staff.• Set Hotel standards for Peachstate Hospitality. Redesigned handbook.• Assist General Managers with Revenue Management. • Oversee Corporate Revenue Manager • Conduct Monthly General Manager Meetings. • Conduct Quarterly QA/BSA on each property. • Set up new accounting system for Corporate office (M3 accounting).

Warner Robins Ga

.Successfully opened 106 room and 5,000 square foot conference center for Peachstate Hospitality, LLC in December 2010.• Earned prestigious Marriott Platinum Award January 2011& 2012.• Responsible for full operation of hotel and conference center.• Hired entire staff of hourly employees preopening.• Facilitated Marriott corporate training of newly hired staff.• Direct reports included:o Assistant General Manager o Director of Sales o Director of Food and Beverage o Executive Housekeepero Chief Engineer• Supervised Bistro Restaurant and staff.• Interacted with preopening contractor and suppliers

Promoted to General Manager of the Athens, GA Courtyard by Marriott to manage a 105 room downtown property.* Responsibilities include training Assistant General Manager to become a General Manager within the McKibbon Group. * Supervise the training of 3 department heads (Restaurant, Housekeeping and Engineering) * Supervise DOS and direct sales team to book groups and quote rates for client companies.* Operation of entire property including budget, rate management, labor, inventory, P&L and GSS.* Complete end of month reports and contingency plans each month.

Hired to complete Management Training Program for upscale 128 room Riverfront property catering to business, group and leisure travel. Property includes meeting space, breakfast only restaurant, coffee shop, pool and state of the art workout area.* Responsibilities included training and supervising housekeeping and restaurant staff. Staff consists of 3 supervisors, 35 staff members and two engineers.* In absence of GM, as MOD, responsible for assuming GM duties and operation of the entire property.* Held daily motivational huddles and staff meetings directly related to increasing scores of the property in all areas.* Maintained records for limited service bar and restaurant. * Successfully completed McKibbon Marriott Management Training and Train the Trainer program.

Responsible for pre-opening and management of an upscale, award winning, business property featuring 66 guestrooms and suites. Property includes a pool, workout room, business center, modified breakfast area and multiple conference rooms. * Responsible for maximizing hotel value through revenue growth, expense control and excellent guest service via the development of an 'excellence driven' staff. * Direct supervision of a Director of Sales, Head Housekeeper, Head Engineer and 20 hourly employees. Within 9 months of 'soft' opening, positioned hotel to $1MM in sales prior to one year anniversary while consistently staying under budget set by Management Company.* Successfully worked within the community to assure that meeting rooms are utilized as continuous profit centers for the hotel. * Interacted with contractors and sub contractors during construction of the hotel. * Accomplished all pre-opening and management duties to include initiating marketing initiative for the property, establishing clearly defined goals for department heads, developing an effective system for hiring, orienting and training new staff. * Constantly developed relationships with key hotel accounts utilizing a variety of innovative marketing tools to assure that the Wingate Inn continued to be their 'hotel of choice'.* Recipient of the Best New Investor Award for the Cedar Valley 2005.

Pre-opening and General Manager responsibilities for limited service property featuring 57 rooms and suites. * Duties included bids for landscaping and, advertising. * Developing marketing plans, hiring, and training staff, selecting vendors, setting rates and rate scale, and forecasting operating budget. * Excellent revenue and rooms management skills with ability to present owners with labor reports and tracking reports that allowed knowledge of revenues per day/ per room as well as expenses per day/per week. Responsible for maintaining a $500K budget. * Duties also included meeting with corporate clients to negotiate corporate rates and direct bills as well as advising of meeting room capabilities.* Additional duties included cash reports, ordering all hotel products, accounts payable and billboard advertising. * Member of Waterloo and Cedar Falls Chamber of Commerce, Department of Economic Development and the Marketing Committee for the Cedar Falls Convention and Visitor's Bureau. * Utilizing clearly defined goals hired and trained Assistant Manager for smooth transition to General Manager of AmericInn upon my assumption of General Manager duties at the Wingate Inn. * Generated revenues of $1MM. Presented with Best New Investor Award in the Cedar Valley within first 6 months of opening.

Responsible for guest check in and check out of a newly renovated 67-room limited service property. * Responsible for cleanliness of the hotel as well as all guest services.* Duties included night audit as well as the set up and break down of the continental breakfast. * Trained new GSR's upon hire.

Responsible for motivating and coaching "B" team soccer players to a successful season. Assisted in coaching the "A" team when there was not a conflict in scheduling.

Responsible for efficient and courteous check in and check out of guests of a 580-room Four Diamond property. * Handled a $500.00 drawer with continuous balancing at end of shift.* Duties expanded to include Express Desk and interaction with Radisson noted VIP's. * Recipient of a variety of awards and incentives put in place by the Radisson South, to include "Employee of the Week".