Program Analyst within the Disaster Operations Branch of the Insurance & Mitigation Readiness Division (IMRD) - under the Mitigation Directorate of the Flood Insurance and Mitigation Administration (FIMA). Currently focused on projects to assist the FEMA Hazard Mitigation workforce and National Response Coordination Center (NRCC). For additional information about FIMA, see https://www.fema.gov/about/offices/insurance-mitigation. For additional information about the NRCC, see https://www.youtube.com/watch?v=uIFVNVcp6f8.For additional information about FEMA's mitigation efforts, see https://www.fema.gov/about/action/climate-resilience.

• Responsible for tracking, reporting, and coordinating legal requests to and from FEMA OCC• Communicated instructions and background to reviewing attorneys and OCC leadership• Participated in the FEMA Fellows Program to develop leadership, communication, & problem-solving skills• Specialized in Presidential/Congressional requests including: Reports to Congress, Congressional Testimony, Questions for the Record (QFRs), Congressional Inquiries, Regulatory items, White House requests, Executive Orders (EOs), OMB requests, OIG audit requests• Conducted interview for additional Legal Program Specialist hirings• Participated on the OCC Legal Priority Team to improve onboarding, offboarding, and retention of staff• Led annual project to develop a team manual with SOPs, templates, job aids, etc.• Reviewed internal agency policies to ensure compliance, recommend improvements, and document protocols for each legal request

*Contract with FEMA Grant Programs Directorate*• As Team Lead, directly supervise three staff members and all final products reviewed by team• Coordinate and supervise formal review process of sensitive internal documents, reports and presentations, soliciting input from various FEMA entities, ensuring assigned tasks are properly tracked and timely from start to finish• Manage correspondence from Congress, White House, & DHS, providing timely responses from FEMA • Review and edit draft documents to ensure compliance with DHS/FEMA criteria• Work with Senior Leadership to develop Standard Operating Procedures for review and reporting processes• Operate Help Desk for Grant Recipients – the first FEMA point of contact for grant applicants with inquiries

*Deployed on a four month term to Federal Coordinating Office for Hurricane recovery efforts*• Coordinated with federal agencies on behalf of FEMA to ensure consistent messaging regarding recovery efforts• Generated reports in response to congressional, executive, state, and media inquiries• Developed messaging, talking points, and press releases to disseminate to internal and/or public audiences• Reviewed news reports and social media activity for opportunities to improve agency partnerships with community members, charities, businesses and local governments• Represented EA in program staff meetings, delivered oral & written reports to disaster response leadership

• Investigated, adjudicated, and resolved residential disciplinary and conflict issues in accordance with conduct policy and procedure• Developed staff training of the conduct process, conflict coaching and crisis protocol guidelines/procedures• Developed & refined new policies and processes regarding alcohol & drug incidents, conflict case management, official meeting notice letters, and the housing conduct process• Direct supervisor of 6 student staff members and housing mediation program• Interviewed & selected candidates for student & graduate staff members of the department. • Served on Search Committee for the new Associate Director of Residence Life & Education

Internship Experiences (during undergraduate and graduate studies):• OZEAN Media Research & Consulting Group• Sycamore Lane Consulting Company• University of Florida Police Department (UFPD)• University of Florida Student Legal Services • Office of Hillsborough County Commission Member• Office of U.S. Senator

• Trained in crisis management, conflict resolution, programming, and campus resource referrals• Developed and implemented residential curriculum to guide residents in their personal development• Performed “on-call” duties as first & primary contact for crises & issues within the residence halls • Collaborated with Gatorwell Health Services staff to educate students on health resources and tips• Served in a peer leadership position as the Living Learning Community Resident Assistant• Member of RA Selection Committee to evaluate, plan, and reorganize recruitment & hiring of student staff• Allocated $5000 of funding for RA programs and supplies when elected Secretary of Staff Advisory Board• Crafted and distributed meeting schedules, minutes, and attendance records to resident assistants

• Responsible for training new employees on store policy, customer service, and register operation• Maintained cash register with $350+ & accepted/returned cash payments from customers• Made sure every customer in store was welcomed & satisfied- every day and every time.