As a Senior Director at Jet Aviation, I oversaw the Trip Services team that provides customized solutions for our managed business aviation clients. With over 15 years of experience in various industries, I have developed and implemented strategies to improve operational efficiency, customer satisfaction, and safety standards, while continuing to continue and grow as a professional and support the teams around me.My core competencies include leadership development, manufacturing process improvement, employee training, training and development, process and structural analysis, and strategic thinking. I have a Master of Arts in Leadership Studies from The University of Texas at El Paso, where I learned how to apply organizational leadership theories and practices to real-world challenges. I have also received recognition for my excellence in job performance and attitude, such as the Meritorious Performance Award and the Rookie of the Year Award during my time at Reynolds and Reynolds, Teacher of the Year during my time in the classroom, and multiple certifications. My mission is to deliver exceptional service and value to clients, while fostering a culture of collaboration, innovation, and continuous learning amongst the teams I work with.