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Current
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Jun 2024 - Present
AeroLeads people directory · profile
Michael Ryan Email & Phone Number
Senior Operations Director | Customer Experience, Sales, Service
at
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1 work email found
@lothianbroadband.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
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Role
Senior Operations Director | Customer Experience, Sales, Service
Location
Greater Glasgow Area, United Kingdom, United Kingdom
Who is Michael Ryan? Overview
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Quick answer
Michael Ryan is listed as Senior Operations Director | Customer Experience, Sales, Service at ., based in Greater Glasgow Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at lothianbroadband.com and a matched LinkedIn profile for Michael Ryan.
Michael Ryan previously worked as . at . and Customer Operations Director at Lothian Broadband Networks.
Company email context
Email format at .
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{first}@lothianbroadband.com
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AeroLeads found 1 current-domain work email signal for Michael Ryan. Compare company email patterns before reaching out.
Profile bio
About Michael Ryan
A senior operations leader skilled in driving commercial performance and improving customer experience and in global multi-site, multi-channel environments. Experienced in operating model redesign & organisational transformation, gained across media, telecoms & healthcare insurance industries. Key SkillsDriving Growth : creation and implementation of effective acquisition & retention strategiesCustomer Ops Transformation : defining the Target Operating Model to embed cultural, customer focussed changeDelivering Efficiency : process redesign & effective implementation of new technology platforms such as SalesforcePeople development and leadership : skilled in both 1:1 development as well as leading large, global teams
Listed skills include Customer Experience, Customer Retention, Stakeholder Management, Account Management, and 18 others.
Current workplace
Michael Ryan's current company
Company context helps verify the profile and gives searchers a useful next step.
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6 roles
Michael Ryan work experience
A career timeline built from the work history available for this profile.
Customer Operations Director
Lothian Broadband Networks
Owning the customer experience performance and strategy spanning Commercial, Customer Service, Sales and Technical Support functions.Responsible for the development customer facing technology solutions, platforms, and owner of all commercial reporting activity.
Dec 2022 - Oct 2024
Head Of Global Customer Operations
Owning the strategy and performance of a global multi-site customer contact operation spanning client management, service, claims processing and customer complaints.
Jan 2018 - Dec 2022
Head Of Operational Transformation
Leading a program of cultural, organisational & proposition redesign in a multi-channel sales operation. Implementing a digital first strategy across customer sales and retention functions. Delivering the operational framework and plan including revised journeys and touchpoints, measures of success and people strategy.Included operational leadership.
Jun 2015 - Nov 2017
Head Of Customer Retention Operations
Leading the Sky customer retention operation across 8 contact centres, both inhouse & outsourced, comprising 2200 FTE. Managing performance & revenue impact through metrics including product and platform churn, NPS, product downgrades and cost to retain. Managing a direct team of 6 across both in house and outsourced locations.
Jun 2013 - Jun 2015
Head Of Customer Retention Operational Performance
Leading a commercial trading function responsible for analysing & tracking key churn, customer experience and operational performance metrics.
Nov 2011 - Jun 2013
FAQ
Frequently asked questions about Michael Ryan
Quick answers generated from the profile data available on this page.
What company does Michael Ryan work for?
Michael Ryan works for ..
What is Michael Ryan's role at .?
Michael Ryan is listed as Senior Operations Director | Customer Experience, Sales, Service at ..
What is Michael Ryan's email address?
AeroLeads has found 1 work email signal at @lothianbroadband.com for Michael Ryan at ..
Where is Michael Ryan based?
Michael Ryan is based in Greater Glasgow Area, United Kingdom, United Kingdom while working with ..
What companies has Michael Ryan worked for?
Michael Ryan has worked for ., Lothian Broadband Networks, Cigna Healthcare Europe, and Sky.
How can I contact Michael Ryan?
You can use AeroLeads to view verified contact signals for Michael Ryan at ., including work email, phone, and LinkedIn data when available.
What skills is Michael Ryan known for?
Michael Ryan is listed with skills including Customer Experience, Customer Retention, Stakeholder Management, Account Management, Crm, Service Delivery, Management, and Strategy.
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