Learning Ops Leader and Program Manager with expertise in training, instructional design, and project management. Led global training programs, managed content delivery, and implemented a Learning Management System. Developed onboarding programs, collaborated with SMEs, and utilized analytics for training needs. Established communication taskforce, developed competencies, and contributed to long-term learning strategies. Proficient in eLearning tools and graphic design/video editing using Adobe Suite.

• Designed, storyboarded, and created a European based interactive sustainable legislation training map with 100+ food law courses populated in order to enhance and harness knowledge within the group.• Designed and created a European Sugar Tax and Nutritional Information interactive tool that is used by account managers in meetings with customers to develop new products.• I work closely with SME's in order to create elearning content, and use my comprehensive knowledge of the Articulate platform to create the courses.• I developed a comprehensive interactive onboarding training for all new starters in conjunction with the Regulatory team, which I coordinate and deliver.• I developed our online Learning Platform that caters for the needs of all of our existing Regulatory staff, from further education advise, systems training, legislation training, through to the successful social learning platform harnessed within.• Act as a Subject Matter Expert (SME) in the area of conducting and co-ordinating training activities.• I developed the key functional competencies for Regulatory and ensured that all training solutions are aligned to the development of these competencies.• I developed a master competency matrix that is used globally within all functions of Kerry. This measures individual skill level for each required competency and training and development is based on this matrix.• Active member of the Regulatory leadership team.• I coordinate new starter requirements in relation to system access and training, ensuring key milestones are met.• Developed a 3 year learning strategy that has been implemented in the group. There is now a self-driven learning culture within the group as opposed to the manager prescribed learning culture that existed before I joined.• Source external vendors to deliver programmes internally including academic and non-academic courses to meet employees learning and development needs.

· Have implemented training interventions that support the Contact Centre Team Leaders & Managers to coach their teams effectively.· I Support & Coach the wider Team Leader team with particular emphasis on objective setting and development planning.· I Conduct training needs analysis in conjunction with Contact Centre leadership team and deliver the agreed solutions.· Design and deliver training courses with follow up coaching sessions which are tailored to meet the business requirements.· Establish clear learning outcomes prior to the development of any new learning program.· Identify and draw on the expertise of subject matter experts for learning course content.· Working closely with the business to create and develop a robust L&D framework, together with the processes, tools and materials to support it.· Work with external partners, suppliers and providers and internal departments to support the execution of all solutions and initiatives and evaluate their efficiency and effectiveness in accordance with expectations.· Develop and manage an on-boarding process for new employees.· Work with Quality Assurance function & Compliance Department to ensure the policy and procedures are aligned to training course content.· Demonstrate an understanding of the business unit/team and their strategic goals.· Advocate and educate the business on the potential robust learning interventions can have for their team.

• Managed a team of technicians, Recycling and re-designing old Wheelchairs.• Worked with Occupational Therapists, conducting needs assesments in order to design specific products for people with disabilities.• Did regular stock takes, keeping stock levels to a minimum requirement and making sure we were not over stocked at any given time.• Ordered stock and arranged for goods coming in and leaving the company through various different courier companies through Ireland and the UK.