Michael Ryle Email & Phone Number

Santa Clara, Ca, Us

Mountain View, Ca, Us

Manage 1:1 support operations for Google's Project Fi support teams.Continuously seek opportunities to improve the support experience and provide amazing support for all our customers.Ensure that all support teams maintain outstanding metrics across all issues, and develop action plans for the ever evolving features and services of Project Fi.

Fremont, California, Us

Assist agents in providing technical support to customers and communicating with engineering teams. Document all agent workflows to provide critical analysis of changes and improvements.Provide monthly & quarterly business reports to the client outlining support strategies and proposals for process improvement.Facilitate the design and implementation of new internal tools for agents by interfacing between support and engineering teams.Screen and interview all potential new hires for technical and social fitness.Provide support for customers who contact company executives, as well as provide system analyzation to reduce gaps in support strategies.

Fremont, California, Us

Provide customer support for all digital content products created by Google by receiving customer issues escalated from lower tiers of support.File reports to engineers for bugs and emerging customer issues.Supply engineering teams with agent feedback regarding internal tool developments.Collaborate with the knowledge management team to write and update internal product support documents.Organize agent feedback workshop to partner with internal tool development, user experience, and consumer operations to design,.create and test a new CRM interface.

Mountain View, Ca, Us

Google Play Apps Tier 2 agent support for troubleshooting and tech support.High value refund approval and processing for Google Play Apps purchasesAssist consumer operations engineering team in redesigning agent tools including the restructuring of available software features, prioritization of future improvements, and providing feedback on mocks and prototypes of new tools.Work with Google Play Apps & Games support manager to update policies and agent support methods.

Mountain View, Ca, Us

Provided Tier 3 technical support and troubleshooting for Google phones, tablets and laptops to customers and Tier 1&2 agents through phone and email. Processed returns and exchanges for customers as well as tracked lost/stolen packages by communicating with shippers.

Mountain View, Ca, Us

Provided enterprise support for business owners on Google Maps through phone and email. Assisted business owners in verifying business ownership, resolving data issues, enforcing Google policy guidelines, and removing ineligible business listings.

Richfield, Minnesota, Us

Oversee shipping and receivingManage online ordersOrganize and maintain warehouse shipping materials and documentationMerchandise the sales floorSupport the sales associates in store operationsMaintain store sanitation and cleanliness

Hayward, Ca, Us

Teach students the fundamentals of golf including: the rules, etiquette, and swing mechanics.Serve as a role model for professionalism and being a team player.Oversaw the team to first ever undefeated season and league title.

Designed and constructed storage room and bar code system for all office medical supplies.Transport documentation to doctors.Escort nurses to their appointments with patients.

Oversee teams of students in their production of an entrepreneurial business strategy.Steer the focus of the students in a manner that is productive, encouraging, and challenging.Support student learning by being role model for appropriate business behavior and teamwork.

Bachelor Of Arts (B.A.), Philosophy And Religious Studies

Education record