Internal Six Sigma Master Black Belt consultant who partners with executive leaders in identifying, diagnosing and solutioning improvements for our Medicare business processes and member experiences. Translates businesses strategy into defined tactics, programs/projects, and priorities to ensure alignment of the businesses strategic plans.

Report into SVP Clinical Operations leading the Operational Excellence organization that is accountable for using research, digital and analog assessment and data science capabilities to identify operational efficiency and effectiveness opportunities for a division with a 10k workforce and $1.8b in SG&A.Accountable for partnering with senior leaders across the enterprise to identify and implement strategic cost competitiveness, organizational effectiveness and consumer experience opportunities that have a significant impact on operational performance, medical costs, and strategies that disrupt business models and value chains through advanced analysis of strategic plans, business operations, and financial/budget pro forma; three-year impact amounting to $270M in G&A run-rate savingsThought leader and architect deploying Intelligent Automation capabilities across the organization leveraging emerging technologies, including, Process Mining, Artificial Intelligence (AI) and Robotics (RPA and Cognitive), enabling the organization to reinvent interconnectedness of the digital and human workforce to deliver on CVS’ Health vision to transform the healthcare experience.Designed and implemented a first of its kind analytical organizational assessment capability that combines use of primary and secondary research, automated digital data collection, process simulation and data science capabilities that are used to make significant strategic and operational decisions that improve the organizations economics, operational performance and constituent experiencesThought leader and adviser for redesign of clinical operations operating model to align to P&L expectations and customer expectations

Responsible for the Banks Enterprise Continuous Improvement, Shared Services Robotic Process Automation (RPA) program and Design Thinking Community of Practice. As CI Leader, I worked closely with the executive teams in all lines of business and shared services areas to identify, assess, design and implement key organizational improvement initiatives using methodologies such as Six Sigma, Design Thinking, LEAN, and Process Redesign to drive bottom line benefits. As the RPA Shared Services Leader, I was responsible for maturing the organization’s automation capabilities, as integral solution levers of the continuous improvement agenda. My responsibilities also included leading the Design Thinking CoE which entails building the DT organizational muscle through training, mentoring and coaching executives and front line staff in the practices of human-centered design

Expert customer experience and service design Executive with experience in Lean Startup and Design Thinking approaches. Industry expert in customer research, cx performance diagnosis and (re)design and reimagining online and offline experiences. Selected to author and deploy The Hartford's Design Thinking practice across the Enterprise focusing on reimagining industry leading experiences.Responsible for ensuring online and offline customer experiences perform to expected targets with developing trends in the digital environment.Responsible for research, identification, diagnosis, design and build of digital capabilities using advanced problem solving and human-centered design expertise Working across the Commercial segment accountable for digital problem diagnosis, strategy, planning and execution activities. Responsible for furthering business strategy via partnering with all functional executives to build enabling digital strategies and roadmaps.Accountable for Capability Models and leading efforts to build, buy and partner with all functional areas across the digital and offline space.Provide leadership, management and clear direction to the digital organization, including coaching of staff and business executives, funding, business cases, financial controls, customer experience performance and translation of digital capabilites to the Commercial segment P&C

Led a team of Six Sigma Black Belts accountable for supporting the assessment of work aligned with Consumer, Commercial and Group Benefits business lines, Information Technology, and Corporate Service areas with an achieved target of $1M expense goal per Black Belt per year.o Strategic deployment of Lean Six Sigma within an organizationExecutive coaching for Executive Leadership team to guide leaders through organizational transformationConsulted business leaders at different levels of the organization in an advanced strategic improvement environmentIdentification and resolution of complex business problems using advanced statistical analysis tools, communication skills, project management and coaching. Key AccomplishmentsArchitected and gained Executive Leadership and Board of Directors approval to begin execution of the “New Hartford” Transformation Strategy and Roadmap.Achieved $50M of $250M savings / top-line growth target as of October 2013 of the “New Hartford” Roadmap. Managed the redesign of a $2.0B procurement / source-to-pay process; achieved $33M of $75M spend reduction target – exceeded phase one target by 120% or $18M.

o Led group of data analysts responsible for developing and executing business intelligence vision and strategieso Led team of TRV and onshore/offshore analytical developers accountable for full anaytical development lifecycle working collaboratively with IT groupo Managed production report operations