Michael S. Email & Phone Number

Little Rock, Ar, Us

Little Rock, Ar, Us

Little Rock, Ar, Us

Provided Desktop IT support for all Blue Cross clients.Assisted customers in application installs and configuration.Resolved escalated tickets for Network connectivity issues for work from home users.Assisted with computer replacements, system patching and compliance related tickets.Tracked all work using ServiceNow ticketing system for working trouble tickets and device failure. Lead role for office moves from old office building to main office. Coordinated the designation of computer equipment locations and delivery of new PC components. Directing staff on locations and office changes as they arose.Remoted to end user devices and in-person support to correct technical issues.Led New Employee Orientation, from imaging new laptops and software installs, along with assisting end users setting up their account on their device.

Scottsdale, Arizona, Us

Firewall and Load Balancer troubleshooting. Processing and troubleshooting SCOM alerts on Microsoft servers. Server hardware troubleshooting with iLo. Processing hardware warranty replacement. Processing and troubleshooting backup issues on Microsoft servers. Coordinating ISP calls and troubleshooting internet outages for clients. Running reports for clients and troubleshoot issues notated in reports.

Aurora, Co, Us

Englewood, Co, Us

Analyzes designs and creates program specifications or logic.Confirms technical requirements and assists with the development of technical specifications.Tests and implements modifications and/or enhancements to computer systems, sub-systems to meet project objectives and department standards.Develops customized reports and system extracts at an intermediate level.Ensures compliance with scope statements, general and detailed statement of work. Scopes will include time estimates for assigned projects. Prepares test data and tests systems and sub-systems.Supports and implements changes to existing systems, procedures and hardware configurations.Analyzes, researches, debugs and modifies or recommends modifications to current systems to keep them operating in an efficient and effective manner, conforming to existing department standards.Strong contributor to resolutions during emergencies of production system problems.Leads maintenance and updates system documentation.Develops interfaces utilizing reusable services.Support Responder 5 nurse call systems at 14 locations within the organization.Support HUGS nurse call systems in 4 different locations.Support MyChild nurse call systems in 3 different locations.Support Morrisey physician credentialing systems for 7 locations within the organization.

Englewood, Co, Us

Analyzes designs and creates program specifications or logic.Confirms technical requirements and assists with the development of technical specifications.Tests and implements modifications and/or enhancements to computer systems, sub-systems to meet project objectives and department standards.Develops customized reports and system extracts at an intermediate level.Ensures compliance with scope statements, general and detailed statement of work. Scopes will include time estimates for assigned projects.Prepares test data and tests systems and sub-systems.Supports and implements changes to existing systems, procedures and hardware configurations.Analyzes, researches, debugs and modifies or recommends modifications to current systems to keep them operating in an efficient and effective manner, conforming to existing department standards.Strong contributor to resolutions during emergencies of production system problems.Leads maintenance and updates system documentation.Develops interfaces utilizing reusable services.

West Chester, Pennsylvania, Us

Strong interpersonal and customer service skills working office staff, teachers and students. The ability to interact with all levels of the business. Excellent communication skills and process oriented yet flexible and self-motivated. Responsible for Microsoft Office 365 e-mail creation, distribution lists and calendars. Experienced with Microsoft Active Directory 2008 and troubleshooting and testing different levels of Active Directory OU and Objects. Experienced supporting Microsoft Outlook 2010 and Office 365 environments.

Aurora, Co, Us

Strong interpersonal and customer service skills. The ability to interact with all levels of the business. Excellent communication skills and process oriented yet flexible and self-motivated.Experienced supporting Microsoft Exchange 2007 and Outlook 2010 environments.Experienced with Microsoft Active Directory 2008 and Exchange 2007.Experienced with SharePoint 2010.