Michael S. Email & Phone Number

Los Angeles, Ca, Us

Coi

Applies simple problem-solving methodologies to diagnose and solve operational and technical problems. Determines the potential causes of the problem and devises testing methodologies for validation. Analyzes multiple alternatives, risks and benefits for a range of potential solutions. Handles multiple projects and duties simultaneously, prioritizing as needed. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others’ reluctance to change. Sets the vision, defines the value and acts as role model for creating a culture that sets superior standards and delivers on time and on budget. Reviews enterprise's progress against established goals, objectives, service level targets and project milestones. Devises strategies for delivering large-scale projects on time. Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Reviews department's progress against established goals, objectives, service level targets and project milestones. Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems and techniques. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.

Vernon, Ca

Walnut, California

Part-timePerform variety types of technical support under Windows 2000, XP, MAC OS9, 10.x, support 200+ computer in a lab and office environment

Beverly Hills, California

Perform hardware and software support under Windows 95, 98, 2000, NT, support multiple locations in LAUSD campus computers. special skill learned: creating batch files.