Michael S. Email & Phone Number

Primary technical support point of contact for DDC’s avionics product line. · Technical support for APIs, device drivers, GUIs, and hardware under Windows, Linux and VxWorks. · Worked with World-Wide FAE/Sales team to provide Pre/Post-sales support.· Trained world-wide Field Application Engineering team and in-plant Application Engineers. · Organized and provided training sessions for Field Application Engineers.· Replicating and low-level debugging of issues with software and hardware. · Produced patched drivers and library builds to quickly address and resolve issues.· Created example code written in C, and detailed instructions on usage of software.· Created, updated, and maintained product documentation for Data Bus product line. · Software and hardware manuals, datasheets, quick start guides, and product briefs.· Maintained C# .NET support package for AceXtreme software. New releases and sample creation.· Wrote VxWorks driver for PMC Enhanced Bit Rate card.· Updated Linux device driver to add support for PMC Enhanced Bit rate card.· Worked closely with Software and Hardware Engineering teams on troubleshooting issues.· Worked as part of team during the Software release cycle: · Tested software release candidates and worked with Software Engineering to resolve issues. · · Documentation updates for software releases, including manuals and release notes. · Provide guidance and mentorship to junior level Application Engineers and Interns.· Lead meetings with Engineering team to coordinate software product release schedule and bug fixes. · Created and maintained samples for Nano-Ace using Cheetah SPI to USB adapter.

Responsible for Software and Hardware Support of MIL-STD-1553 and ARINC 429 product line.· Created and updated documentation for E2MA hardware.· Created Linux Synchro device driver from kernel version 2.6.

Responsible for Software and Hardware Support of MIL-STD-1553 product line.· Phone, E-mail, and on-site Technical support for Customers.· Create and maintain documentation for MIL-STD-1553 products.