Michael S. Email & Phone Number

Anderson, IN, US

Indianapolis, Indiana, United States

• In my role as a Quality Assurance Manager at Financial Center First CreditUnion, I led monthly and quarterly audits, focusing on loan accuracy andcompliance, ensuring each process conformed to regulatory standards.
• Reduced 50% account review time by leading a collaborative project with avendor.
• Achieved 100% fraud-free environment within documentation by eliminating all instances of internal and external fraud.

Muncie, Indiana, United States

• As an Underwriter, I handled 50-75 loan applications daily, making swiftdecisions on indirect, mortgage, and consumer personal loans.My authorization of loans up to $500K was in strict adherence to financialprotocols.
• Analyzed credit reports from Equifax, Transunion, and Experian for frauddetection and discrepancies.
• Approved loans within specified limits and built strong with internaland external stakeholders.
• Nurtured strong relationships with car dealership management teams tostreamline processes and enhance partnerships.

Muncie, Indiana Area

• Transitioning to an Indirect Loan Manager, I managed the entire loan processfrom inception to funding in Muncie, IN.My initiative to organize meetings with car dealership management optimizedoperations and nurtured.
• Oversaw monthly disbursement of checks to dealerships, ensuring timelyfinancial transactions.
• Achieved efficient processing rates, managing 30-50 loans daily withoptimized turnaround times.
• Amplified the monthly loan portfolio by 233% within a designated period,demonstrating significant growth in lending operations.
• Increased operational efficiency and improved relationships with car dealerships by implementing streamlined processes.
• Played a key role in the growth of the monthly loan portfolio from $300Kto $1M monthly.

Carmel, Indiana, United States

• At Automotive Finance Company in Carmel, IN, as a Dealer Service Specialist,I developed relationships with 20 car dealerships and improved communicationchannels.My effective handling of collection calls and meticulous.
• Streamlined audit processes and improved communication channels byestablishing a strong rapport with dealership partners.
• Enhanced cash flow management by recovering outstanding payments througheffective collection calls.
• Championed compliance and facilitated efficient transactions bymaintaining precise record-keeping of vehicle titles.
• Minimized delays and optimized financial operations by processing a high volume of checks daily.

Carmel, IN

Anderson, Indiana

• In my tenure as Assistant Branch Manager at First Merchants Bank inAnderson, IN, I led a team of 10, fostering a motivated work environment.My strategic initiatives in loan processing and branch operations, coupledwith.
• Chaired daily and weekly meetings to review branch performance andstrategize improvements.
• Drove growth of the bank's loan portfolio by implementing strategiclending initiatives and fostering strong customer relationships.
• Optimized branch operations and reduced operational discrepancies throughmeticulous branch audits and teller balancing.
• Implemented effective coaching strategies to improve employee performanceand job satisfaction.
• Mitigated risk and upheld the bank's reputation by maintaining stringent regulatory compliance.

Muncie, Indiana Area

• Starting my journey as a Customer Service Representative at the same bank, Iexcelled in opening new accounts and evaluating credit applications,enhancing customer satisfaction and contributing to business growth.
• Increased customer satisfaction and retention by delivering exceptionalcustomer service.
• contributing to business growth by processing a high volume of new accounts and credit applications.

Indianapolis, Indiana Area

• My career began at Charles Schwab Bank in Indianapolis, IN, where I servedas Acting Team Manager. Supervising a team of 12, I emphasized teamcollaboration and continuous improvement, overseeing client accounts.
• Serviced client accounts with assets up to $500M, optimizing assetallocation and ensuring compliance with financial regulations.
• Partnered with executive management to relay process enhancements,strengthening client relations and operational efficiency.
• Safeguarded client assets and mitigated fraudulent activity by vigilantlymonitoring accounts.
• Boosted team performance and elevated customer satisfaction byimplementing process and communication improvements.
• Enhanced team's capabilities and service quality by overseeing thetraining and onboarding process for new hires.