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SuccessKPIs is a pure SaaS analytics platform for any contact center platform and text analytics. Using this rich BI tool, users can improve business outcomes through the Artificial Intelligence driven Playbook Builder. Customers can get started in minutes and transform performance with actionable analytics.

Humach (humans + machines) combines the creativity and experience of humans with the computational power, analytics, and automation of machines. By combining the most advanced domestic facilities, virtual agents, and near and off-shore capabilities with technology enablement customized for your business, we are helping companies deliver an effortless customer sales and service experience. With a continuously expanding technology ecosystem, product and service portfolio, and a commitment to being a true partner for clients, Humach is trusted by some of the world’s largest enterprises. We partner with forward-thinking executives to transform how companies engage, acquire, and support customers.

Our mission is to create opportunities for Americans and Veterans with disabilities in an employee model.

Work with the forward thinking Fortune 1000 seeking Contact Center Transformation. Whether it be providing world class voice self-service through the phone channel, chat, email, or even emerging and proactive solutions in mobile and social media, some of the largest companies rely on West Interactive for our expertise, scale, reliability and track record of delivering solid business outcomes in customer care.West Interactive is a global leader for delivering enterprise contact center transformation. For more than 25 years, West Interactive’s relentless innovation of global, multimedia customer contact solutions has made us the partner of choice for many of the world’s most trusted brands. Our unified contact technologies power more meaningful and profitable relationships by enabling our clients to know, serve and engage their customers.