● Investigated daily reported cases and escalated issues timely to staffing agency as needed while providing documentation of all actions taken.● Conducted IT check out procedures for 200+ hospital employees to ensure proper EPIC training access while providing exceptional customer support was implemented, to reduce potential system errors with no interruption of service.● Administered real-time data to supervisors during shift turnovers while aiding in effective decision making & resulting in 15% increased productivity.● Facilitated smooth execution and quality control of posted inventory information by monitoring channel status & ensuring all errors were addressed in a timely manner. ● Mentored 10 customer service reps to ensure a warm and inviting onboarding experience for staff.

● Consistently met or exceeded sales targets by proactively identifying new business opportunities and cultivating strong customer relationships. Goal of 20 units per month result of 65+ units a month averaged.● Conducted market research and analysis to identify potential new customers and develop effective sales strategies.● Collaborated with cross-functional teams to ensure successful delivery of services and solutions to customers.● Conducted product demonstrations and presentations to educate customers on the benefits and features of our offerings.● Provided feedback to product and marketing teams based on customer insights and feedback to help improve offerings and drive revenue growth.

● Spearheaded the revival of a bottom percentile market by restaffing and training of new employees, renovating existing locations layout and organizational structure, identifying $50,000+ in shrink and unclosed tickets and recovering $40,000+ through analysis, intensive investigation and rebuilt partnership with both existing staff and 3rd party program leadership.● Increased customer relations on Google reviews page from 2.3 stars to 4.4 stars. Executed by improving customer service standards with the ADAPT methodology and my curated coaching development program.● Orchestrated the renewal of district’s image in only 3 months resulting in receiving the Q4 Award for comeback market of the quarter.● Multi-unit management of five service and repair location. Drove operational excellence, Award winning sales performances and delivered top quintile metric results.● Traveled nationwide to multiple locations and markets to conduct training, improvement of failing markets, and recognizing potential problem areas.● Developed and enhanced professional client relationships with Sprint / T-Mobile leadership. ● Oversaw the exit of business for the T-Mobile in-store repair program and assisted in the transition of hundreds of employees into new roles as well as inventory recovery logistics.● Lead a team of 14 technicians enhancing their skills and experience while being recognized as the number one market for sales and overall composite score in the nation for 6 consecutive months.● Redefined sales team culture through motivational speaking, employee engagement activities, and team-oriented tasks and goals. This led to market locations moving from the bottom percentile in sales improving to second overall within two months of implementation. ● Developed and managed new initiative to expand existing ADAPT coaching and development program to store management resulting in increased employee satisfaction responses as well as internal promotion rate.

● Led and mentored a team of repair technicians, providing coaching and support to help them succeed in their roles● Developed and implemented processes and procedures to optimize workflow, efficiency, and quality control in the repair department● Conducted regular audits of repair processes and quality control procedures to ensure compliance with industry standards and customer expectations● Maintained accurate records of repair activities and customer interactions using CRM tools● Analyzed customer account data and usage patterns to identify opportunities for retention and upsell● Developed and implemented customer retention and upsell strategies, resulting in increased revenue and customer satisfaction● Handled customer inquiries, complaints, and issues in a timely and effective manner, providing high-quality customer service and conflict resolution● Conducted regular customer satisfaction surveys and feedback sessions to improve service quality and identify opportunities for growth.

● Demonstrated a deep understanding of the technical specifications and requirements for a wide range of computer and mobile phone models and operating systems● Led and mentored a team of sales associates, providing coaching and support to help them succeed in their roles● Developed and implemented sales strategies to optimize revenue growth and customer satisfaction in the computer business group and mobile phone department● Conducted regular market research and analysis to stay current on industry trends and identify new business opportunities● Provided exceptional customer service, resolving issues and addressing concerns in a timely and effective manner● Managed and maintained accurate records of sales activities and customer interactions using CRM tools● Won multiple sales contests, demonstrating a competitive and results-driven mindset● Collaborated with cross-functional teams, including technical support, logistics, and marketing, to ensure successful service delivery and customer satisfaction.