Michael Machado Email & Phone Number

Georgetown, Texas, United States

Lampasas, Texas, United States

• Investigated daily reported cases and escalated issues timely to staffing agency as needed while providing documentation of all actions taken.
• Conducted IT check out procedures for 200+ hospital employees to ensure proper EPIC training access while providing exceptional customer support was implemented, to reduce potential system errors with no interruption.
• Administered real-time data to supervisors during shift turnovers while aiding in effective decision making & resulting in 15% increased productivity.
• Facilitated smooth execution and quality control of posted inventory information by monitoring channel status & ensuring all errors were addressed in a timely manner.
• Mentored 10 customer service reps to ensure a warm and inviting onboarding experience for staff.

Lampasas, Texas, United States

• Consistently met or exceeded sales targets by proactively identifying new business opportunities and cultivating strong customer relationships. Goal of 20 units per month result of 65+ units a month averaged.
• Conducted market research and analysis to identify potential new customers and develop effective sales strategies.
• Collaborated with cross-functional teams to ensure successful delivery of services and solutions to customers.
• Conducted product demonstrations and presentations to educate customers on the benefits and features of our offerings.
• Provided feedback to product and marketing teams based on customer insights and feedback to help improve offerings and drive revenue growth.

Austin, Texas Metropolitan Area

• Spearheaded the revival of a bottom percentile market by restaffing and training of new employees, renovating existing locations layout and organizational structure, identifying $50,000+ in shrink and unclosed tickets.
• Increased customer relations on Google reviews page from 2.3 stars to 4.4 stars. Executed by improving customer service standards with the ADAPT methodology and my curated coaching development program.
• Orchestrated the renewal of district’s image in only 3 months resulting in receiving the Q4 Award for comeback market of the quarter.
• Multi-unit management of five service and repair location. Drove operational excellence, Award winning sales performances and delivered top quintile metric results.
• Traveled nationwide to multiple locations and markets to conduct training, improvement of failing markets, and recognizing potential problem areas.
• Developed and enhanced professional client relationships with Sprint / T-Mobile leadership.

Temple, Texas, United States

• Led and mentored a team of repair technicians, providing coaching and support to help them succeed in their roles
• Developed and implemented processes and procedures to optimize workflow, efficiency, and quality control in the repair department
• Conducted regular audits of repair processes and quality control procedures to ensure compliance with industry standards and customer expectations
• Maintained accurate records of repair activities and customer interactions using CRM tools
• Analyzed customer account data and usage patterns to identify opportunities for retention and upsell
• Developed and implemented customer retention and upsell strategies, resulting in increased revenue and customer satisfaction

Temple, Texas, United States

• Demonstrated a deep understanding of the technical specifications and requirements for a wide range of computer and mobile phone models and operating systems
• Led and mentored a team of sales associates, providing coaching and support to help them succeed in their roles
• Developed and implemented sales strategies to optimize revenue growth and customer satisfaction in the computer business group and mobile phone department
• Conducted regular market research and analysis to stay current on industry trends and identify new business opportunities
• Provided exceptional customer service, resolving issues and addressing concerns in a timely and effective manner
• Managed and maintained accurate records of sales activities and customer interactions using CRM tools