Michael Monteiro Email & Phone Number

Westwood, Massachusetts, United States

• Leading File Owners from the onboarding process through their evolution to becoming tenured contributors.
• Leading Un-Represented Bodily Injury Adjusters.
• Directly Intervening in at-risk claims by providing clear direction.
• Creating an inclusive environment where Ideas and opinions are shared collaboratively.
• Developing and honing the skills of individual contributors.
• Providing candid and accurate feedback to individual contributors.

Greater Boston

• Lead as a senior adjuster to coordinate resolution of a claim with regards to injury, liability, coverage, and property.
• Researched and documented all accident details including police reports, vehicle damages, point of impact, recorded statements, vehicle traffic laws, and scene investigations to determine liability for each accident.
• Collaborated with litigation and in-house counsel to resolve claims short of lawsuits.
• Negotiated settlements up to $50,000 with attorneys while leading Massachusetts in closures, closing.91 features per day in 2021.
• Evaluated medical records and bills to determine an injury claims' accurate value.
• Acted Massachusetts organization fatality designate.

United States

• Resolved weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods, which affect large numbers of Progressive customers.
• Coordinated the completion of state-required legal documents.
• Managed the total loss process for flooded vehicles.
• Assisted with customer relations during their difficult times.

Greater Boston

• Negotiated bodily injury settlements for unrepresented injured parties.
• Researched and documented all accident details including police reports, vehicle damages, point of impact, recorded statements, vehicle traffic laws, and scene investigations to determine liability for each accident.
• Met with customers face-to-face to assess the nature of their injuries while walking them through the step-by-step process of an injury claim.
• Building customer relations by explaining and assisting them with the property damage process.

Greater Boston

• Investigated and documented complex liability and coverage scenarios independently to resolve auto claims as efficiently and accurately as possible.
• Managed a high volume of claim files from beginning to end.
• Independently researched Massachusetts case law to validate coverage.
• Collaborated with the special investigations unit to identify fraudulent claims.
• Verified property damage to be consistent with the facts of loss.
• Resolved property damage exposures, including total loss vehicles.

Greater Boston

• Conducted business-to-business sales and secured business partners through face-to-face solicitation and as a result successfully expanded the company's revenue.
• Upholding company standards and policies to ensure customer satisfaction and retention by resolving customer issues.
• Ensured that various revenue goals were met and exceeded yearly sales goals by more than 20%.
• Directed day-to-day branch operations while supervising and developing employees through hands-on training including various mock sales and fleet management procedures.