Michael Monteiro Email & Phone Number

Westwood, Massachusetts, United States

• Leading File Owners from the onboarding process through their evolution to becoming tenured contributors.• Leading Un-Represented Bodily Injury Adjusters. • Directly Intervening in at-risk claims by providing clear direction.• Creating an inclusive environment where Ideas and opinions are shared collaboratively. • Developing and honing the skills of individual contributors. • Providing candid and accurate feedback to individual contributors. • The creation and implementation of coaching plans to directly target areas of opportunity for individual contributors. • Leading weekly meetings and the presentation of new processes. • Remediating any customer service concerns that arise.

Greater Boston

• Lead as a senior adjuster to coordinate resolution of a claim with regards to injury, liability, coverage, and property.• Researched and documented all accident details including police reports, vehicle damages, point of impact, recorded statements, vehicle traffic laws, and scene investigations to determine liability for each accident and accurately resolve claims.• Collaborated with litigation and in-house counsel to resolve claims short of lawsuits.• Negotiated settlements up to $50,000 with attorneys while leading Massachusetts in closures, closing .91 features per day in 2021.• Evaluated medical records and bills to determine an injury claims' accurate value.• Acted Massachusetts organization fatality designate.• Leveraged project management tools to accurately manage up to 290 claims while maintaining a high level of efficiency. Awards:• Received various quarterly bonuses for efficiency.• 2021 Accuracy spot bonus recipient• 2021 Workplace Environment Award recipient• 2021 East Zone General Manager's award recipient (151 out of 6,700+ employees) for achieving outstanding results and having a positive impact on Progressive's work environment through engagement while demonstrating leadership within the claims team.

United States

• Resolved weather-related emergencies, such as hurricanes, hailstorms, tornadoes, and floods, which affect large numbers of Progressive customers.• Coordinated the completion of state-required legal documents.• Managed the total loss process for flooded vehicles.• Assisted with customer relations during their difficult times.

Greater Boston

• Negotiated bodily injury settlements for unrepresented injured parties.• Researched and documented all accident details including police reports, vehicle damages, point of impact, recorded statements, vehicle traffic laws, and scene investigations to determine liability for each accident and accurately resolve claims.• Met with customers face-to-face to assess the nature of their injuries while walking them through the step-by-step process of an injury claim.• Building customer relations by explaining and assisting them with the property damage process.

Greater Boston

• Investigated and documented complex liability and coverage scenarios independently to resolve auto claims as efficiently and accurately as possible.• Managed a high volume of claim files from beginning to end.• Independently researched Massachusetts case law to validate coverage.• Collaborated with the special investigations unit to identify fraudulent claims. • Verified property damage to be consistent with the facts of loss.• Resolved property damage exposures, including total loss vehicles.• Partnered with appraisers and estimators to manage vehicle repairs to ensure customer satisfaction.

Greater Boston

• Conducted business-to-business sales and secured business partners through face-to-face solicitation and as a result successfully expanded the company's revenue.• Upholding company standards and policies to ensure customer satisfaction and retention by resolving customer issues.• Ensured that various revenue goals were met and exceeded yearly sales goals by more than 20%.• Directed day-to-day branch operations while supervising and developing employees through hands-on training including various mock sales and fleet management procedures.