Mike Schaeffer Email & Phone Number

Philadelphia, PA, US

Palo Alto, CA, US

Fort Lauderdale, FL, US

• Constructed structure, governance, and oversight of Citrix's most premium support service, serving largest and most complex customers
• Designed Standard Operating Procedures for service execution showcased a consolidated team included members from Professional Services, Customer Success, Support, and Monitoring Services reducing onboarding time by 60%
• Built a virtual global team of 60 Program Managers to serve as primary point of contact for customers and to drive the Citrix team in a unified direction. As of Q4 2021, program was covering 80 accounts with $235 MM.
• Achieved 95%+ gross retention and 110%+ net retention for FY 2021
• Grew Priority Plus program by 175% over 5 quarters and achieved 90% renewal rate
• Mentored team with leading Post-Sales Customer Success and Project/Program Management practices based on industry thought leadership

Fort Lauderdale, FL, US

• Lead team of Global Architects responsible for creation of service offerings to be delivered by the Citrix Professional Services organization as well as Professional Services Teams in partner ecosystem
• Designed comprehensive catalog of service offerings across multiple Citrix technologies and customer verticals, including EUC, Networking, Intelligent Workspace, and Security resulting in 30 offerings
• Revised Statement of Work templates and overall process for marketing and developing additional custom offerings reducing creation time by 50%
• Built Business Continuity offerings in H1 2020 to address emergency deployment/expansion of Citrix environments to facilitate remote work and drive license sales driving $43 MM in new business
• Devised follow-up offerings to convert temporary business continuity licenses into permeant licenses resulting in an increase in packaged offerings of 240%Created comprehensive catalog of service offerings across.

Fort Lauderdale, FL, US

• Lead Americas Enterprise Architecture and Professional Services Practice for Citrix Americas consisting of 110 total members
• Grew both teams by 20% while reducing attrition from 26% down to 10%
• Drove creation of multiple technical whitepapers, presentations, and workshops impacting product sale and adoption
• Influenced $800 MM in product sales through pre-sales engagement with Enterprise Architects
• Sustained EA utilization and profitability targets at 105% of plan
• Led 4 Practice Directors and extended team of 82 consultants

Fort Lauderdale, FL, US

• Leader of Americas Enterprise Architecture, Technical Enablement, and Leadership Development Program for Citrix Americas consisting of 65 total team members
• Grew Enterprise Architect team by 30% while increasing product influence by 40% YoY
• Staffed Inside Product Sales team with team of NHT graduates on a rotational basis leading to 73% reduction on operating costs
• Developed training roadmap for Sales Engineer and Consulting teams, consisting of certification requirements, technical, and professional topics
• Directed content and logistics for annual ServTech conference for last 4 years with an average attendance of 500 technical resources and 120 technical sessions
• Maintained responsibility for technical accuracy of all Consulting projects within Citrix Americas

Fort Lauderdale, FL, US

• Leader of 14 members of the Enterprise Architecture Team, and 3 members of the Leadership Development Team
• Built 12-month Leadership Development Program to create Consulting and Sales Engineer resources from college hires, producing over 500 graduates over 9 years
• Devised Rotation Program to expose junior resources to different departments within Citrix resulting on faster placement and rounded skillset
• Staffed Inside Product Sales team with team of NHT graduates on a rotational basis
• Developed training roadmap for Sales Engineer and Consulting teams, consisting of certification requirements, technical, and professional topics
• Directed content and logistics for annual ServTech conference for last 4 years with an average attendance of 500 technical resources and 120 technical sessions

Fort Lauderdale, FL, US

• Led projects and escalation of high-risk and technically complex projects for all Professional Services and Customer Success engagements in North America Enterprise and US Public Sector
• Created Enterprise Architect role to construct strategic program offerings in large US based enterprise accounts and drive over $60M in product and $14M in professional services annually
• Acted as an authoritative public speaker at Citrix conferences with feedback average of 92% favorable
• Presented technical content supporting front end platform migrations, server optimization and scalability, disaster recovery methods and lessons learned of effective leaders
• Launched CCAT (Citrix Consulting Architecture Team) to facilitate creation of best practices and knowledge sharing among Architects within Professional Services

• Led Medium sized technical engagements across multiple technologies
• Implemented technical solutions for small to mid-sized customers with consistent positive feedback
• Provided thought leadership around new products and opportunities resulting in new subscription service in Virtualization space
• Managed Citrix and Microsoft lines of business with 200% YoY growth

• Leader of Computer and Network department.
• Managed 12 instructors while serving as Department Chair
• Developed two accredited Associate degree programs becoming backbone of department offerings
• Expanded enrollment 320% over 3 years of employment and increased department from 2 instructors to 12 over same periodTeaching a variety of classes