Constructed structure, governance, and oversight of Citrix's most premium support service, serving largest and most complex customers• Designed Standard Operating Procedures for service execution showcased a consolidated team included members from Professional Services, Customer Success, Support, and Monitoring Services reducing onboarding time by 60%• Built a virtual global team of 60 Program Managers to serve as primary point of contact for customers and to drive the Citrix team in a unified direction. As of Q4 2021, program was covering 80 accounts with $235 MM annualized reoccurring revenue• Achieved 95%+ gross retention and 110%+ net retention for FY 2021• Grew Priority Plus program by 175% over 5 quarters and achieved 90% renewal rate• Mentored team with leading Post-Sales Customer Success and Project/Program Management practices based on industry thought leadership• Designed Executive Sponsor framework to connect executives from Citrix with customer executives, achieving increased executive collaboration and retention

Lead team of Global Architects responsible for creation of service offerings to be delivered by the Citrix Professional Services organization as well as Professional Services Teams in partner ecosystem• Designed comprehensive catalog of service offerings across multiple Citrix technologies and customer verticals, including EUC, Networking, Intelligent Workspace, and Security resulting in 30 offerings• Revised Statement of Work templates and overall process for marketing and developing additional custom offerings reducing creation time by 50%• Built Business Continuity offerings in H1 2020 to address emergency deployment/expansion of Citrix environments to facilitate remote work and drive license sales driving $43 MM in new business• Devised follow-up offerings to convert temporary business continuity licenses into permeant licenses resulting in an increase in packaged offerings of 240%Created comprehensive catalog of service offerings across multiple Citrix technologies an customer verticals. Technical areas included, EUC, Networking, Intelligent Workspace, and Security. Revised Statement of Work templates and overall process for marketing and creating additional custom offerings.Rapidly created Business Continuity offerings in H1 2020 to address emergency deployment/expansion of Citrix environments to facilitate remote work and drive license sales. Created follow-up offerings to convert temporary business continuity licenses into permenant licenses.

Lead Americas Enterprise Architecture and Professional Services Practice for Citrix Americas consisting of 110 total members• Grew both teams by 20% while reducing attrition from 26% down to 10%• Drove creation of multiple technical whitepapers, presentations, and workshops impacting product sale and adoption• Influenced $800 MM in product sales through pre-sales engagement with Enterprise Architects• Sustained EA utilization and profitability targets at 105% of plan• Led 4 Practice Directors and extended team of 82 consultants• Controlled Professional Services revenue and operating margin at 112% attainment of plan

Leader of Americas Enterprise Architecture, Technical Enablement, and Leadership Development Program for Citrix Americas consisting of 65 total team members• Grew Enterprise Architect team by 30% while increasing product influence by 40% YoY• Staffed Inside Product Sales team with team of NHT graduates on a rotational basis leading to 73% reduction on operating costs• Developed training roadmap for Sales Engineer and Consulting teams, consisting of certification requirements, technical, and professional topics• Directed content and logistics for annual ServTech conference for last 4 years with an average attendance of 500 technical resources and 120 technical sessions• Maintained responsibility for technical accuracy of all Consulting projects within Citrix Americas• Supervised the Technical Specialist team in creation and delivery of all Product Enablement for Citrix Americas• Constructed and delivered training collateral for Citrix Channel community• Modernized the NEO (New Employee Orientation) program for Citrix Americas

Leader of 14 members of the Enterprise Architecture Team, and 3 members of the Leadership Development Team• Built 12-month Leadership Development Program to create Consulting and Sales Engineer resources from college hires, producing over 500 graduates over 9 years• Devised Rotation Program to expose junior resources to different departments within Citrix resulting on faster placement and rounded skillset• Staffed Inside Product Sales team with team of NHT graduates on a rotational basis• Developed training roadmap for Sales Engineer and Consulting teams, consisting of certification requirements, technical, and professional topics• Directed content and logistics for annual ServTech conference for last 4 years with an average attendance of 500 technical resources and 120 technical sessions• Ensured technical accuracy of all Consulting projects within Citrix Americas• Managed Technical Specialist team in creation and delivery of all Product Training for Citrix Americas• Defined billable rates, utilization, and expense budgets for technical team

Led projects and escalation of high-risk and technically complex projects for all Professional Services and Customer Success engagements in North America Enterprise and US Public Sector• Created Enterprise Architect role to construct strategic program offerings in large US based enterprise accounts and drive over $60M in product and $14M in professional services annually• Acted as an authoritative public speaker at Citrix conferences with feedback average of 92% favorable • Presented technical content supporting front end platform migrations, server optimization and scalability, disaster recovery methods and lessons learned of effective leaders• Launched CCAT (Citrix Consulting Architecture Team) to facilitate creation of best practices and knowledge sharing among Architects within Professional Services

Led Medium sized technical engagements across multiple technologies• Implemented technical solutions for small to mid-sized customers with consistent positive feedback• Provided thought leadership around new products and opportunities resulting in new subscription service in Virtualization space• Managed Citrix and Microsoft lines of business with 200% YoY growth

Leader of Computer and Network department.• Managed 12 instructors while serving as Department Chair• Developed two accredited Associate degree programs becoming backbone of department offerings• Expanded enrollment 320% over 3 years of employment and increased department from 2 instructors to 12 over same periodTeaching a variety of classes