Michael Saad Email & Phone Number

United Arab Emirates

• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.• Prepare reports that include the degree of risk involved in extending credit or lending money.• Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.• Escalate the data of deviation cases to credit community• Generate financial ratios, using computer programs, to evaluate customers' financial status.• Review individual or commercial customer files to identify and select delinquent accounts for collection.

United Arab Emirates

• Allocate incoming requests to the team, prioritizing actions and monitoring team resource so that customer deadlines are met.• To identify and highlight best practices in support management through continuous assessment, and feeding process and product recommendations to the Operations Director and build SOP.• To conduct performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas that require it.• To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.• To compile reports on SLA targets, numbers and types of request, communicating findings to the Operations Director and to respond to any further requests for data that are required for analysis.• To communicate and be the focal point for the dissemination of information from management to the team and vice versa.• To conduct quality control checks and edit work if necessary, identifying and highlighting best practice for Support Managers and sharing this with the team.• To troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.• Close the gaps between credit and sales and finalize credit inquiry and sales requirements.

United Arab Emirates

• Responsible for checking to make sure that clients are able to handle certain credit limits based on their current credit scores and income levels and matching with the bank policy.• Ordering client credit reports as well contacting employment references along with lending companies and financial institutions such as banks for necessary customer information and keep this information confidential.• Reviewing target market listed companies within the bank and suspend companies that have problems and that have market feedback• Responsible for the effective follow-up of Special Order Sales.• Handle administrative functions of credit programs and policies and procedures• Manage filing system to make sure that customer documents are organized in an easily retrievable manner.• Develops monthly incentive reports and ensures that scheduled reports and analytics are delivered consistently on time.

United Arab Emirates

• Consistently achieved and surpassed target, which meant being the leading sales person in the region.• Achieved 300% growth within the first 3 months.• Developed client relationships with leading pharmacies.• Introduced Bio-cut, Bio-gainers, Growth Formula into key accounts within assigned area including leading hospitals & pharmacies.• Developed client relationships with leading pharmacies