⮚ Review budgets and vendor contracts to determine what is necessary for renewal.⮚ Oversee migration to AWS cloud environment from on-premises environment. ⮚ Coordinate with colleges on maintenance schedules for routine Windows updates to minimize downtime. ⮚ Review upcoming software updates and patches for Ellucian software to ensure timely fixes and implementation. ⮚ Setup meetings to ensure college needs are being met, including future projects and looking into new software options.⮚ Follow best practices to ensure proper data protection compliance. ⮚ Collaborate with third parties when necessary to assist with outages and direct employees of tasks to be completed.

⮚ Assisted in migration to 2019 Windows Servers. This included modifying PowerShell scripts, setting up the sites using IIS, settings static IP's on each server, cloning environments, modifying XML code for branding and theme purposes, installing different Colleague executables on appropriate servers, copying SQL databases to new servers using Microsoft SQL Server Management Studio, managing servers in RDCMan, and more.⮚ Set up new network objects to allow/block IP's in Cisco ASDM.⮚ Provide support of the current version of Ellucian/Colleague software, while also upgrading to newer versions at each of the school's request after researching new releases for compatibility. ⮚ Maintain and set up users in DUO MFA, Microsoft Exchange, Active Directory and Google workspace.⮚ Design documentation for multiple processes using Microsoft Office while keeping it up to date.⮚ Use VMware to make both new virtual servers and individual vpc's.

⮚ Developed phishing email document and established server room protocols⮚ Basic IT troubleshooting such as setting up emails, resetting passwords, fixing networking issues such as printer access to network, setting up new access points to improve wireless internet in both locations, and filled out a Microsoft deployment summary. ⮚ Assisted in setting up software and hardware on network-based coil line as well as trouble shooting and repairs⮚ Streamlined Jonas eMobile software deployment by setting appropriate technician privileges and developing training manual to ensure better efficiency ⮚ Assisted third party in solving a network storm that occurred, and help replace outdated switches with newer models for a more efficient server room.

⮚ Delivered extraordinary, friendly, and fast service to ensure complete guest satisfaction.⮚ Knowledgably answered guest inquiries and made recommendations based on feedback.⮚ Accurately recorded orders and partnered with team members to exceeded guests’ expectations.⮚ Performed closing duties, including restocking items and accurate drawer counts. ⮚ Appropriately suggested additional items to customers to increase restaurant sales.

⮚ Worked with a team to coordinate the best plan to get all freight delivered in such a way that it would ensure both employee and customer satisfaction.⮚ When problems arose, the team would track other drivers in the area close by to recover the load of freight, and still deliver on time to the customer expectations. ⮚ Informed customer if the load was unable to be delivered as expected, and work with them to find the next best delivery time. ⮚ Facilitated good employee relations by finding freight that best worked for the drivers to get them as much money and home time as desired. ⮚ Arranged for equipment to be inspected and maintained as needed to prevent road failure. ⮚ Expanded data entry skills performing day to day tasks such as scheduling, maintenance, etc.

⮚ Worked nights and weekends while coordinating with the day shift to ensure loads of freight were delivered on time during the odd hours of the week. ⮚ Used problem-solving skills and technology to find ways to get loads recovered for on-time delivery whenever a truck broke down or driver ran out of hours. ⮚ Communicated properly with the driver's daytime manager and customer service if load could not be recovered to ensure everyone knew the appropriate information. ⮚ Updated customers with the best information available when a load was unable to be recovered for on-time delivery.

⮚ Greeted guests when they would walk through the door and would assist with any questions about the menu. ⮚ Accurately took orders from both drive-through and the counter, and provided correct change. ⮚ Prepared and cooked food to guest satisfaction in a fast-paced environment. ⮚ Handled closing duties including proper cleaning and maintenance of all equipment and utensils. ⮚ Unloaded delivery truck and placed items in their proper location. ⮚ Trained new employees on how to properly greet guests and correctly take orders.