Team Leader (Savings & Projects) - Technical Mortgage Specialist
Below are some examples and not an exhaustive list.Technical Mortgage Specialist 2011 - 2014 * Areas of expertise: Mortgage Litigation / All Mortgage Pre & Post Completion tasks / New Business / Collections & Recoveries / Savings Ops / eCommerce / Branch Network / Discharges / Redemption & Archived / SARS /PPI* Root task analysis to improve process and reduce teams FTE headcount.* Operated as Workmanager subject matter expert* Conducted regular team meetings to ensure staff communication was maintained and any relevant changes implemented.* Monitored team effectiveness & efficiency and controlled to ensure company standards were met within the team.EVENING TEAM LEADER - Project 2010 - 2010 * Set up new team of 14 to manage a bespoke project for the marketing department.* Managed 14 temporary staff to manage 6 month Project.* Used skill & knowledge to create a bespoke high risk process to meet solicitor, customer, legal and project requirements.* Implemented control to reduce risk to negate loss to the company - made savings of £1m.* Completed quarterly appraisals with the agency staff and reviewed with agency for temporary staff contracts.* Managed customer complaints and resolved directly via marketing and telephony.* One to ones completed with coaching and feedback sessions. SERVICE SPECIALIST - Complex Team 2010 * Personally Managed pre Litigation for the department of 15 staff including risk and legal issues.* Ensured productivity and quality of work was met by training and regular checks.* Suggested improvements to enhance existing procedures & reduce FTE by 1.4.TRAINER & SUBJECT MATTER EXPERT - Wroclaw, Poland 2009 - 2010 * Delivered technical and one to one training to candidates & management.* Sole managed litigation with CMK, offshore and department.* Created training manuals for end to end process of litigation tasks over 4 mortgage platforms.* Implemented risk and control checks to ensure end to end process
