GPX Global Systems Inc, New Cairo City, Cairo GovernorateDCO Engineer, April 2014 - Dec 2019ESSENTIAL DUTIESResponsible for monitoring data center critical systems (mechanical, electrical, security, fire) via the Building Management System (BMS).Responsible for monitoring the Security Systems to ensure that GPX Security policies are being adhered to.Working to advanced knowledge of electrical (UPS, DG, STS, ATS), mechanical (Chiller, CRAH), security andaccess, fuel systems, and fire systems.Follows and executes procedures, standards and technical training related to electrical and mechanicalequipment operations and maintenance.Schedule and oversee periodic inspections and routines of all data center equipment, including PDU,Switchboards, DG’s, Chiller’s, and CRAH’s.Escalates facility error conditions to the GPX Facility Manager. Assists the Facility Manager and FacilityEngineers in troubleshooting and resolving equipment failures within the data center.Assists Customer personnel with basic trouble shooting support (error lights, reboot etc.).Answers all Customer calls for service, enters them into the trouble ticket system, and assigns request to GPX Customer Service TechnicianResponsible for ensuring all GPX employees properly utilize the trouble ticket system, cable management system and network managements system.Performs remote testing functions and follows-up with written reports.Maintains customer records and updates customer requests.Provides a single point of contact for all trouble requests.Respond to emergency situations in an efficient, friendly and timely manner.Provide daily, weekly, monthly shift reports on all incidents to Data Center Management.Responds to phone calls, emails, fax and web requests in an accurate and timely manner in accordance with Company policies and procedures.Supervision and designing of projects in GPX datacenter in Mumbai.