Sales & Marketing ManagerA Sales and marketing manager in the hotel industry is responsible for maximizing a hotel’s revenues by developing programmes to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.Maintain awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers.A manager will be responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there.The Sales and marketing team has a substantial influence on the profitability of the business.He or she have to define roles that reflect the strengths of your products and assign responsibilities for achieving the sales performance required by the company.Marketing strategy builds on the roles taken on by the members of your team, they can set achievable targets and take responsibility for meeting their objectives.ResponsibilitiesSuccessfully promoting and managing the brandWorking with advertising agenciesManaging relationships with agencies and partnersOverseeing budgets for advertising, marketing, and promotionsMonitoring competitionSupervising the Marketing and Sales Department staffGenerating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.

(((Opening Team)))Ensuring that reservations are fulfilled in a timely manner while meeting all deadlinesManaging the reservations department staff, including hiring new employees as needed, Organizing and overseeing all reservations activities including making sales calls , Assisting clients with special requests Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records, Working with marketing staff to develop new products or services to meet customer needsEffective use of forecasting tools for inventory control and pricingProperty Management System (PMS) and third-party online systems, ensuring maximum use of availability controls in all systemsAssist hotel management in the revenue decisions by highlighting opportunitiesCheck competitor strategy on a regular basis, reviewing pricing and their availabilityAnalyze production statistics and track information to identify potential business and market trendsIdentify potential new opportunities to improve revenue performanceEnsure accuracy of all reservations , Channel Managers and OTA extranetActively develop team members’ skills and performance through coaching and training.Ensure communications meetings are held within the property team.Implement an effective training plan with the team to develop personnel to their full potential.Ensure that training is planned, completed and recorded.Developing Brand WebsiteStrategic planning and implementation of e-commerce projects as online marketing platforms for purpose of communicating promotions and events, online booking, customer data collection and online branding.Developing OTA PartnershipsEnsure that every OTA website displays correct information at all timesProduce channel performance reports on a monthly basisEnsure the OTA website adhere to the best rate guaranteeProven track record in developing strategies and achieving desired REVPAR for the hotel.

Assists in organizing coordinating and/or managing internal/external hotel(s) and/or marketing advertising promotion and public relations projects.Act as liaison between the hotel(s) alongside sales and marketing support outside agencies and contracted vendors/service providers.Coordinates updates and assist in the oversight of hotel websites and hotel listings on third party websites sites including special promotions accurate loading of hotel information competitive analysis trends and recommendationsPrepare monthly/quarterly eCommerce reportsOther duties as assigned by managementDeveloping Brand WebsiteHotels’ PromotionsDatabase Management/MarketingDevelopment of electronic distribution strategies for managed hotels.Strategic planning and implementation of e-commerce projects and micro-sites as online marketing platforms for purpose of communicating promotions and events, online booking, customer data collection and online branding.Effective implementation and monitoring of online marketing programs.To work with Corporate Marketing Team to effectively plan and implement Search Engine Marketing/Optimization activities to improve ranking on search engines.Developing OTA PartnershipsManage Online Travel Agency accounts ensuring their compliance with Corporate E-commerce strategyEnsure that every OTA website displays correct information at all timesManage approved OTA partners Internet listingsEnsure hotels comply with the company’s terms and conditions regarding internet distribution strategiesAudit hotel’s complianceProduce channel performance reports on a monthly basisProduce regular SWOT analysis of costs, highlighting any threats and opportunitiesUse up-to-date methods and appropriate procedures with regards to technologies and costsBuild and maintain effective working relationships with key clientsEnsure the OTA website adhere to the best rate guarantee

(((Opening Team)))Ensuring that reservations are fulfilled in a timely manner while meeting all deadlinesManaging the reservations department staff, including hiring new employees as needed, Organizing and overseeing all reservations activities including making sales calls , Assisting clients with special requests Ensuring the accuracy of information in company databases related to client data, reservations, payments, and other records, Working with marketing staff to develop new products or services to meet customer needsEffective use of forecasting tools for inventory control and pricingProperty Management System (PMS) and third-party online systems, ensuring maximum use of availability controls in all systemsAssist hotel management in the revenue decisions by highlighting opportunitiesCheck competitor strategy on a regular basis, reviewing pricing and their availabilityAnalyze production statistics and track information to identify potential business and market trendsIdentify potential new opportunities to improve revenue performanceEnsure accuracy of all reservations , Channel Managers and OTA extranetActively develop team members’ skills and performance through coaching and training.Ensure communications meetings are held within the property team.Implement an effective training plan with the team to develop personnel to their full potential.Ensure that training is planned, completed and recorded.Developing Brand WebsiteStrategic planning and implementation of e-commerce projects as online marketing platforms for purpose of communicating promotions and events, online booking, customer data collection and online branding.Developing OTA PartnershipsEnsure that every OTA website displays correct information at all timesProduce channel performance reports on a monthly basisEnsure the OTA website adhere to the best rate guaranteeProven track record in developing strategies and achieving desired REVPAR for the hotel.

Liaising with central reservations to communicate new rate plans and promotionsLiaising with travel agents, the revenue manager and the rooms division managerAssisting the sales team in setting their ratesMaintaining the in-house reservations systemsForecasting revenue streamsIn smaller hotels you may be directly involved with room salesManaging your team effectively

Liaising with central reservations to communicate new rate plans and promotionsLiaising with travel agents, the revenue manager and the Director of salesAssisting the sales team in setting their ratesMaintaining the in-house reservations systemsForecasting revenue streamsIn smaller hotels you may be directly involved with room salesManaging team effectively

Liaising with reservations to communicate new rate plans and promotionsLiaising with travel agents, the revenue manager and the rooms Director of RevenueAssisting the sales team in setting their ratesMaintaining the in-house reservations systemsForecasting revenue streamsIn smaller hotels you may be directly involved with room salesManaging team effectively

Management Cross Training

Food & Beverages Trainee