Michael Salsky Email and Phone Number
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With 20+ years of experience across IT, telecommunications, and insurance, I specialise in shaping Customer Experience (CX) strategies, implementing Voice of Customer programs, and transforming insights into tangible business outcomes. My passion lies in Customer Obsession - creating loyal customers who become raving fans from their experiences.I’ve had the pleasure to lead diverse onshore and offshore teams, always with a focus on building strong, cohesive units and driving continuous improvement, particularly in BPO environments. My leadership approach is hands-on and growth-driven, focused on bringing strategies to life that delight customers and fuel business growth.
Ahm Health Insurance
View- Website:
- ahm.com.au
- Employees:
- 365
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Cx Strategy ManagerAhm Health Insurance Mar 2024 - PresentMelbourne, Victoria, Australia
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Cx & Customer InsightsSpirit Technology Solutions Feb 2022 - Nov 2023Melbourne, Victoria, AustraliaASX: ST1 - Australia's leading Cyber Security, Super-Fast Internet, Cloud, Voice and MSP/IT provider to: Business, Schools, Hospitals, Mining, Aged Care Providers and Government. -
Head Of Customer Experience TransformationSpirit Technology Solutions Jun 2018 - Feb 2022Melbourne, Victoria, AustraliaDesigned and led the CX Transformation programme resulting in 15% uplift for the group NPS result in 2023 (latest annual results). Partnered with cross-functional leadership teams to proactively address CX-impacting issues. Ensured the delivery of a consistent and predictable experience at every customer touchpoint, enhancing overall brand perception.
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Business Process Improvement ManagerSpirit Technology Solutions Jul 2016 - Jun 2018Melbourne, Victoria, Australia• Built and led the offshore Customer Success operations, including Customer Service, Network Operations Centre (NOC), Billing, Finance and Marketing teams.• Built out teams functional and operational structure, CRM and Ticketing system, workflows, staffing, analytics and KPIs.• Designed and led the onboarding training as well as teams and individual upskilling programmes.• Built a fully automated enquiry to cash process for Data and Voice products, resulting in significant reduction of order to cash time, conversion growth.• Introduced AI to triage, self-serve, escalate and resolve customer customer requests and incidents.
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Digital Transformation ManagerSpirit Telecom Limited Jul 2014 - Jul 2016Melbourne, Australia• Led the internal cross-functional program to digitise all customer touchpoints.• Led the implementation of integration tools to reduce human errors• Reduced the time and effort for sales, provisioning, admin and finance tasks• Increased CSAT scores as a result of digitisation initiatives.
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Business AnalystSpirit Telecom Australia Pty Ltd Apr 2012 - Jul 2014Prahran, Vic 3181Technology and Product Integration Team Lead for the post-acquisition integration of Voxcom and Spirit, including marketing, sales, provisioning and support systems.
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Co-Founder | Operations Manager | Billing Systems DeveloperVoxcom Pty Ltd Jan 2006 - Apr 2012Melbourne, Victoria, AustraliaTelecommunications Billing Systems Architecture and Development -
Co-Founder | Engineering & Operations ManagerQtec Systems 2003 - 2008Melbourne, Victoria, Australia
Michael Salsky Skills
Michael Salsky Education Details
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Internet Software Development -
Accounting
Frequently Asked Questions about Michael Salsky
What company does Michael Salsky work for?
Michael Salsky works for Ahm Health Insurance
What is Michael Salsky's role at the current company?
Michael Salsky's current role is CX Strategy Development | Voice of Customer Programs | Customer Insights | Customer Obsession | CX ROI | BPO | GenAI advocate.
What is Michael Salsky's email address?
Michael Salsky's email address is mi****@****.com.au
What is Michael Salsky's direct phone number?
Michael Salsky's direct phone number is +151486*****
What schools did Michael Salsky attend?
Michael Salsky attended University Of Melbourne, Swinburne University Of Technology, Chisholm Institute.
What skills is Michael Salsky known for?
Michael Salsky has skills like Software Development, Web Applications, Software Design, Software Engineering, Telecommunications Billing, Billing Systems, Engineering Management, Software Project Management, Start Ups, Product Development, Product Marketing, Team Leadership.
Who are Michael Salsky's colleagues?
Michael Salsky's colleagues are Rhonda Mulligan, Alexandra Dosado, Kati Valdivia, Dadan Sutisna, Christina Foong, Marnie Rogan, Ella Kunze.
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