Cx Strategy Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Michael Salsky Email & Phone Number
CX Strategy Development | Voice of Customer Programs | Customer Insights | Customer Obsession | CX ROI | BPO | GenAI advocate
at
ahm Health Insurance
1 work email found
@spirit.com.au
2 phones found area 514 and 138
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
CX Strategy Development | Voice of Customer Programs | Customer Insights | Customer Obsession | CX ROI | BPO | GenAI advocate
Location
Melbourne, Victoria, Australia
Company size
Who is Michael Salsky? Overview
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Quick answer
Michael Salsky is listed as CX Strategy Development | Voice of Customer Programs | Customer Insights | Customer Obsession | CX ROI | BPO | GenAI advocate at ahm Health Insurance, a company with 365 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at spirit.com.au, phone signal with area code 514, 138, and a matched LinkedIn profile for Michael Salsky.
Michael Salsky previously worked as CX Strategy Manager at Ahm Health Insurance and CX & Customer Insights at Spirit Technology Solutions. Michael Salsky holds Bachelor, Bmus from University Of Melbourne.
Company email context
Email format at ahm Health Insurance
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*@spirit.com.au
68% confidence
AeroLeads found 1 current-domain work email signal for Michael Salsky. Compare company email patterns before reaching out.
Profile bio
About Michael Salsky
With 20+ years of experience across IT, telecommunications, and insurance, I specialise in shaping Customer Experience (CX) strategies, implementing Voice of Customer programs, and transforming insights into tangible business outcomes. My passion lies in Customer Obsession - creating loyal customers who become raving fans from their experiences.I’ve had the pleasure to lead diverse onshore and offshore teams, always with a focus on building strong, cohesive units and driving continuous improvement, particularly in BPO environments. My leadership approach is hands-on and growth-driven, focused on bringing strategies to life that delight customers and fuel business growth.
Listed skills include Software Development, Web Applications, Software Design, Software Engineering, and 28 others.
Current workplace
Michael Salsky's current company
Company context helps verify the profile and gives searchers a useful next step.
Ahm Health Insurance
8 roles · 23 years
Michael Salsky work experience
A career timeline built from the work history available for this profile.
Cx & Customer Insights
ASX: ST1 - Australia's leading Cyber Security, Super-Fast Internet, Cloud, Voice and MSP/IT provider to: Business, Schools, Hospitals, Mining, Aged Care Providers and Government.
Feb 2022 - Nov 2023
Head Of Customer Experience Transformation
Designed and led the CX Transformation programme resulting in 15% uplift for the group NPS result in 2023 (latest annual results). Partnered with cross-functional leadership teams to proactively address CX-impacting issues. Ensured the delivery of a consistent and predictable experience at every customer touchpoint, enhancing overall brand perception.
Jun 2018 - Feb 2022
Business Process Improvement Manager
- Built and led the offshore Customer Success operations, including Customer Service, Network Operations Centre (NOC), Billing, Finance and Marketing teams.
- Built out teams functional and operational structure, CRM and Ticketing system, workflows, staffing, analytics and KPIs.
- Designed and led the onboarding training as well as teams and individual upskilling programmes.
- Built a fully automated enquiry to cash process for Data and Voice products, resulting in significant reduction of order to cash time, conversion growth.
- Introduced AI to triage, self-serve, escalate and resolve customer customer requests and incidents.
Jul 2016 - Jun 2018
Digital Transformation Manager
- Led the internal cross-functional program to digitise all customer touchpoints.
- Led the implementation of integration tools to reduce human errors
- Reduced the time and effort for sales, provisioning, admin and finance tasks
- Increased CSAT scores as a result of digitisation initiatives.
Jul 2014 - Jul 2016
Business Analyst
Technology and Product Integration Team Lead for the post-acquisition integration of Voxcom and Spirit, including marketing, sales, provisioning and support systems.
Apr 2012 - Jul 2014
Co-Founder | Operations Manager | Billing Systems Developer
Telecommunications Billing Systems Architecture and Development
Jan 2006 - Apr 2012
Co-Founder | Engineering & Operations Manager
2003 - 2008
~5 yrs
Team & coworkers
Colleagues at ahm Health Insurance
Other employees you can reach at ahm.com.au. View company contacts for 365 employees →
HK
Hameed Khatri
Colleague at Ahm Health InsurancePakistan, Pakistan
View →
RA
Rizky Aditya
Colleague at Ahm Health InsuranceIndonesia, Indonesia
View →
DC
Denise Crawford
Colleague at Ahm Health InsuranceCheboygan, Michigan, United States, United States
View →
AG
Ahmed Gobara
Colleague at Ahm Health InsuranceEgypt, Egypt
View →
AK
Ahmed Kaplan
Colleague at Ahm Health InsuranceIraq, Iraq
View →
RM
Rosy Mardaymootoo
Colleague at Ahm Health InsuranceGreater Sydney Area, Australia
View →
NF
Najib Fachri Moch
Colleague at Ahm Health InsuranceJakarta, Jakarta, Indonesia, Indonesia
View →
JP
Jaimie-Lee Potter
Colleague at Ahm Health InsuranceWollongong, New South Wales, Australia, Australia
View →
AL
Andrea Leonard
Colleague at Ahm Health InsuranceWildwood, Victoria, Australia, Australia
View →
NM
Natalie Mcdonald
Colleague at Ahm Health InsuranceGreater Sydney Area, Australia
View →
Hameed Khatri
Colleague at Ahm Health InsurancePakistan, Pakistan
View →
RA
Rizky Aditya
Colleague at Ahm Health InsuranceIndonesia, Indonesia
View →
DC
Denise Crawford
Colleague at Ahm Health InsuranceCheboygan, Michigan, United States, United States
View →
AG
Ahmed Gobara
Colleague at Ahm Health InsuranceEgypt, Egypt
View →
AK
Ahmed Kaplan
Colleague at Ahm Health InsuranceIraq, Iraq
View →
RM
Rosy Mardaymootoo
Colleague at Ahm Health InsuranceGreater Sydney Area, Australia
View →
NF
Najib Fachri Moch
Colleague at Ahm Health InsuranceJakarta, Jakarta, Indonesia, Indonesia
View →
JP
Jaimie-Lee Potter
Colleague at Ahm Health InsuranceWollongong, New South Wales, Australia, Australia
View →
AL
Andrea Leonard
Colleague at Ahm Health InsuranceWildwood, Victoria, Australia, Australia
View →
NM
Natalie Mcdonald
Colleague at Ahm Health InsuranceGreater Sydney Area, Australia
View →
3 education records
Michael Salsky education
Bachelor, Bmus
Post-Graduate Diploma In Information Technology, Internet Software Development
Diploma Of Business, Accounting
FAQ
Frequently asked questions about Michael Salsky
Quick answers generated from the profile data available on this page.
What company does Michael Salsky work for?
Michael Salsky works for ahm Health Insurance.
What is Michael Salsky's role at ahm Health Insurance?
Michael Salsky is listed as CX Strategy Development | Voice of Customer Programs | Customer Insights | Customer Obsession | CX ROI | BPO | GenAI advocate at ahm Health Insurance.
What is Michael Salsky's email address?
AeroLeads has found 1 work email signal at @spirit.com.au for Michael Salsky at ahm Health Insurance.
What is Michael Salsky's phone number?
AeroLeads has found 2 phone signal(s) with area code 514, 138 for Michael Salsky at ahm Health Insurance.
Where is Michael Salsky based?
Michael Salsky is based in Melbourne, Victoria, Australia while working with ahm Health Insurance.
What companies has Michael Salsky worked for?
Michael Salsky has worked for Ahm Health Insurance, Spirit Technology Solutions, Spirit Telecom Limited, Spirit Telecom Australia Pty Ltd, and Voxcom Pty Ltd.
Who are Michael Salsky's colleagues at ahm Health Insurance?
Michael Salsky's colleagues at ahm Health Insurance include Hameed Khatri, Rizky Aditya, Denise Crawford, Ahmed Gobara, and Ahmed Kaplan.
How can I contact Michael Salsky?
You can use AeroLeads to view verified contact signals for Michael Salsky at ahm Health Insurance, including work email, phone, and LinkedIn data when available.
What schools did Michael Salsky attend?
Michael Salsky holds Bachelor, Bmus from University Of Melbourne.
What skills is Michael Salsky known for?
Michael Salsky is listed with skills including Software Development, Web Applications, Software Design, Software Engineering, Telecommunications Billing, Billing Systems, Engineering Management, and Software Project Management.
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