Michael Sam Email & Phone Number

In charge of all tech related purchasing. Negotiated contracts with vendors including two ISP deals, which resulted in a combined savings of over 50%. Negotiated all purchases and leasing terms. Built an open source hardware inventory system with barcoding capabilities. Created company wide procedures for employee on-boarding, off-boarding, and technical requests. Built a company wide intranet system for knowledge sharing. Maintained internal infrastructure containing 150 computers and 7 servers -Windows 2003/ 2008 and Citrix. Rewired entire internal infrastructure for increased speed and stability.

Provided ongoing desktop support to over 100 clients in homes and small businesses. Services included but not limited to: social media privacy, search engine optimization, hardware and software installation, troubleshooting, advanced virus removal, system consulting, and adult tutoring.

Developed new products and implemented software for the New York City Taxi enhancement project. Conducted beta testing and troubleshooting of hardware and software in person and remotely. Supervised technicians and customer service representatives. Trained new employees and customers on the company hardware and software. Designed instruction manuals for clients and company employees.

Worked as an international importer / exporter of branded consumer goods. Opened and developed customer accounts for selling consumer goods ranging from cosmetics to electronics in international and domestic markets. Inspected and monitored inventory on a regular basis.