Michael Samaan Email & Phone Number

Doha, Qa

Doha, Qatar

SAP Security Administration:• Managed and optimized SAP landscape including SAP Transport Management System (TMS), FIORI, FIORI Cloud (BWM), Business Intelligence (BW/BI), Customer Relationship Management (CRM), and Cloud for Customers (C4C).• User Access Management: Oversaw the creation, modification, and deletion of user accounts across multiple environments (production, quality, sandbox, development).• System Configuration and Monitoring: Installed and configured SQL Server, SAP GUI, and mapped servers for user accessibility; managed SAP purchase requisitions. Monitored performance, raised SAP support tickets, and optimized SAP operations.• Transport Management: Managed the SAP Transports (TMS), coordinating with developers to move transports across the SAP landscape, minimizing disruptions.• Data Integrity and Security: Implemented and maintained SAP security policies, including role-based access control and segregation of duties.• Acted as the primary contact for SAP-related issues, diagnosing, and troubleshooting.Salesforce Security Administration (CRM):• Configuration and Setup: Customized Salesforce environments, managed user profiles, roles, and account creation, and configured fields and layouts.• Object Manager and Lightning App Builder: Developed and maintained objects, records, fields, and Lightning Record Pages to optimize workflow.• Sales and Marketing Applications: Managed leads, accounts, opportunities, and cases, ensuring integration with marketing and sales strategies.• Provided support by configuring case management, workflows, and automating processes to reduce manual tasks.• Data Management: Imported/exported data, maintained validation rules, and generated reports/dashboards.• Configured OWD (Organization-Wide Defaults), sharing roles, permission sets, and implemented robust security protocols.• Automation: Designed and implemented workflows/process automation to streamline operations, including Flow and Email Alerts.

Doha, Qatar

• IT Service Management (ITSM): Configured and managed the ITSM system for AAM, overseeing service requests, incidents, change requests, tasks, problems, and asset management, consistently meeting SLA targets.• User Support: Provided first-level resolution to IT issues for 3000+ users across AAM Qatar, ensuring quality service delivery.• Network and System Support: Maintained network infrastructure, troubleshooting connectivity issues, configuring network devices, and optimizing performance.• Active Directory Management: Handled Active Directory user account management, security settings, and access control, ensuring network integrity.• Hardware and Software Maintenance: Managed troubleshooting and maintenance for computers, printers, MFP’s, network devices, and servers.• Reporting: Generated weekly and monthly ticket reports for CEO/Senior Management and IT Director, consistently exceeding KPI expectations.

Bachelor Of Science - Bs, Computer Engineering, 88%

Activities and Societies:Magdeburg University - Germany Wadi International University (WIU) - Homs Syria

High School Diploma, High School