Experience:• Worked in Mohamed Hareb Al Otaiba (Corporate Connection) ( UAE )From January 2012 till now

July 2006 - 2012Service Engineer- Team Leadership:Responsible for organizing Microsoft Egypt Workshop from 2008 until 2011Co-organizing Microsoft Imagining Cup Egypt 2009- Hardware Support:Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other hardware devices.Replace or upgrade faulty hardware components such as hard drives, memory, and graphics cards.Set up and configure new hardware for users.- Software… Show more July 2006 - 2012Service Engineer- Team Leadership:Responsible for organizing Microsoft Egypt Workshop from 2008 until 2011Co-organizing Microsoft Imagining Cup Egypt 2009- Hardware Support:Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other hardware devices.Replace or upgrade faulty hardware components such as hard drives, memory, and graphics cards.Set up and configure new hardware for users.- Software Support:Install, update, and troubleshoot software applications on users' devices.Assist with software license management and compliance.Provide guidance on using software tools and applications effectively.- Remote Support:Use remote desktop tools to access users' computers and provide assistance.Troubleshoot issues for off-site or remote employees.- System Updates and Maintenance:Install operating system updates and patches to ensure system security and performance.Monitor system health and proactively address potential issues.- Email and Communication Support:Configure email accounts and troubleshoot email client issues. Show less