Michael Samek Email & Phone Number

Fargo, North Dakota Area

AV Link Technical Services Manager | Compass Group at Microsoft | Fargo, ND• I managed AV and communications technologies at the Microsoft, Fargo Campus,which is one of the largest Microsoft sites in North America.• Monitored work procedures, work schedules, and expedited workflow.• Developed technical services strategies as a member of a North Americanmanagement team to help our organization achieve strategic goals and objectives.• Worked closely as part of a management team to plan, develop, coordinate andexecute technical strategies aligned to our client's vision, mission and purpose.• Played a key role with on-going technology project planning, reevaluation, andoptimization to keep pace with rapid company growth.• Facilitated best user experiences through continuous technical support, trainingclasses, improvements and communication of system changes.• Implemented and managed wired and wireless computer and AV devices along withnetwork hardware and software infrastructure.• Led and assisted technical upgrade projects for clients by working and coordinatingwith consultants for new installations and integrations.• Managed an annual repair and supply budget of $24,000.00. Held a purchasing creditcard for travel purposes.• Strong asset management skills including data collection and digital catalogmanagement of campus device inventories into a worldwide database.• Identified computer and AV device hardware and network system issues, performedremote and on-premise troubleshooting techniques for remediation.• Interviewed, hired, trained, and mentored 3 staff members by coaching daily, leadingperformance reviews, and offering constructive feedback.• Made technical suggestions regarding modifications to documentation, productperformance, and failure analysis.

Fargo, North Dakota Area

AV / Facilities Support Technician CBRE at Microsoft | Fargo, ND• Provided technical support of AV / IT systems as well as Facilities Maintenance duties.• Routine support of: AV / telephony equipment break-fix and event setup. FacilitiesHVAC, Plumbing, Carpentry (Drywall & Painting), Welding, Electrical, Fire / SecurityAlarms, and Generator systems.• Monthly on-call rotation for structural and grounds emergencies.• Managed daily facilities workloads by planning, prioritizing, and scheduling equipmentrepairs and client support assignments.• Implemented preventive maintenance practices, established and documentedprotocols, and upheld equipment guidelines to avoid failures.• Offered client meeting support by assisting with dedicated AV conferencing equipmentas well as VTC and Skype for Business conference call set up.• Analyzed and identified equipment failure root causes and initiated corrective actions.• Procured information from various vendors to ensure cost-effective purchasing.• Worked with local Microsoft and vendor customers to understand their requirements inorder to provide quality assurance and meet customer satisfaction objectives.• Saved my company over $20,000.00 annually by creating fresh new approaches tolong-standing problems. Worked in-house to resolve most technical service issues.

Fargo, North Dakota Area

AV / Facilities Support Technician Grubb & Ellis Facilities Management atMicrosoft | Fargo, ND• Provided technical support of AV systems as well as Facilities Maintenance duties.• Primary support of: AV / telephony equipment break-fix and event setup and support.Secondary support of: Facilities HVAC, Plumbing, Carpentry, Electrical, Fire / SecurityAlarms, Generators.• Monthly on-call rotation for structural and grounds emergencies.• Managed daily facilities workloads by planning, prioritizing, and scheduling equipmentrepairs and client support assignments.• Implemented preventive maintenance practices, established and documentedprotocols, and upheld equipment guidelines to avoid failures.• Offered client meeting support by assisting with dedicated AV conferencing equipmentas well as VTC and Skype for Business conference call set up.• Analyzed and identified equipment failure root causes and initiated corrective actions.• Procured information from various vendors to ensure cost-effective purchasing.• Provided quality assurance and met customer satisfaction objectives.• Worked in-house to resolve most technical service issues.

Sembach Air Base, Germany

United States Air Force November, 1989 - November 19934 Years of Active Duty, Wartime Campaign BadgeCivil Engineering Background, Honorable Discharge

1 S, Electronics

2, Civil Engineering