Solutions-driven Business Analyst with a comprehensive understanding of business processes and a proven track record of delivering strategic solutions to enhance operational efficiency and mitigate risks. Proven ability in utilising Agile, Scrum, and Waterfall to plan, execute, and drive project success, like social impact projects within the United Nations, and digital transformation projects in Cybarik, ASML, and Retom. Adept at analysing complex data sets, identifying industry trends, and translating insights into actionable recommendations. Skilled at requirements elicitation, gap analysis, and negotiation skills to streamline workflow. Demonstrated success in fostering cohesive, high-performing teams by facilitating clear communication, setting achievable milestones, and providing mentorship to team members while mitigating risks, resolving conflicts, and adapting to changing priorities. Skilled in conducting Gap Assessments and Root Cause Analyses to identify opportunities for process improvement and efficiency gains. Adept at facilitating stakeholder meetings and workshops to gather requirements and foster collaboration between business stakeholders and the project team.KEY ACHIEVEMENTS• Ensured the requirements were deconstructed and precisely expressed into user stories and epics that could be prioritised throughout project execution following their business value, ensuring clarity in your product backlog. • Analysed customer feedback across various channels such as surveys, social media, and customer service interactions to identify trends, patterns, and issues raised, resulting in a 14% reduction in customer effort scores (CES). • Developed customised solutions to meet each client's unique needs, educating each customer on a range of products and services and available communication channels and ensuring compliance with the Consumer Rights Act 2015.