Michael Sandoval Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Barcelona, Catalonia, Spain

Sofia, Sofia City, Bulgaria

Manila, National Capital Region, Philippines

Austin, Texas Area

Manila, Philippines

• Served on the senior management team in leading Dell’s US Consumer Sales site in the Philippines, with responsibility for budgeting and allocating more than $6.6MM in annual contract spend, and delivering more than.
• Managed a site ramp of a 400% increase in headcount and call volume over a six-month period, including coordination of the internal site’s ramp down timing, workforce management, and call forecasting
• Oversaw the Dell implementation… Show more
• Oversaw the Dell implementation team responsible for all daily operations, including performance incentives, leader development, agent coaching, and daily sales metrics Show less

Austin, Texas Area

• Led Dell’s Small Office Software and Peripherals Sales teams across three sites, with responsibility for each team’s master sales plan and agent incentive planning
• Introduced the first official call flow process for small business agents to increase KPI’s, driving an all-time high in conversion rates (53% increase year over year), and profitability (66% increase year over year)

Austin, Texas Area

Austin, Texas Area