● Served on the senior management team in leading Dell’s US Consumer Sales site in the Philippines, with responsibility for budgeting and allocating more than $6.6MM in annual contract spend, and delivering more than $130MM in yearly sales revenue● Managed a site ramp of a 400% increase in headcount and call volume over a six-month period, including coordination of the internal site’s ramp down timing, workforce management, and call forecasting● Oversaw the Dell implementation… Show more ● Served on the senior management team in leading Dell’s US Consumer Sales site in the Philippines, with responsibility for budgeting and allocating more than $6.6MM in annual contract spend, and delivering more than $130MM in yearly sales revenue● Managed a site ramp of a 400% increase in headcount and call volume over a six-month period, including coordination of the internal site’s ramp down timing, workforce management, and call forecasting● Oversaw the Dell implementation team responsible for all daily operations, including performance incentives, leader development, agent coaching, and daily sales metrics Show less

● Led Dell’s Small Office Software and Peripherals Sales teams across three sites, with responsibility for each team’s master sales plan and agent incentive planning● Introduced the first official call flow process for small business agents to increase KPI’s, driving an all-time high in conversion rates (53% increase year over year), and profitability (66% increase year over year)