Provide outstanding service, quality advice and a comprehensive range of general insurance products to our customers.

ResponsibilitiesDrive profitable premium growth and development of new business opportunities through specialist support.Provide exceptional sales, product, technical, systems and claims support and advice to insurance agents and brokers.Develop and nurture strong relationships with business partners and stakeholders.Achieve new business, retention and profitability targets.Conduct product training and information presentations for agents, brokers and… Show more ResponsibilitiesDrive profitable premium growth and development of new business opportunities through specialist support.Provide exceptional sales, product, technical, systems and claims support and advice to insurance agents and brokers.Develop and nurture strong relationships with business partners and stakeholders.Achieve new business, retention and profitability targets.Conduct product training and information presentations for agents, brokers and staff.AchievementsPartnered with pro-active agencies to develop strategies to target market competitive lines of business which resulted in excess of 10% growth of their portfolio.A participant in Suncorp’s ‘Ninja’ program – a yearlong exercise which involved working within a team to develop innovative strategies to increase new business sales. I was nominated as one of the top two team members for my contributions.Developed a charting program to convert current and historical new business, renewal and loss ratio data into a graphical format. This assisted internal and external customers throughout the organisation in better analysing results and trends. This program was adopted nationally within the organisation.Awarded Resilium Business Manager of the Year (Runner Up) for my work ethic and contributions in the areas of teamwork and business targets. Show less

SecondmentResponsibilitiesLead and support the state’s Business Development Manager team.Achieve state new business, retention and profitability targets.Provide regular detailed business plan progress reports.Work with the National office team, Regional Managers and the Managing Director on business strategy and development.Host Professional Development and training days for agents, brokers and staff. AchievementsSuccessfully managed both a… Show more SecondmentResponsibilitiesLead and support the state’s Business Development Manager team.Achieve state new business, retention and profitability targets.Provide regular detailed business plan progress reports.Work with the National office team, Regional Managers and the Managing Director on business strategy and development.Host Professional Development and training days for agents, brokers and staff. AchievementsSuccessfully managed both a Business Development Manager role and the Regional Manager position without a reduction in production results or service standards.Completed a time critical fact finding program which involved visiting all potential agents throughout the state to obtain specific data around their current broking facilities. I also developed a fact find document to streamline the process and this was adopted by other Regional Managers on a national basis.Awarded Resilium Team Member of the Year Award (Qld Champion) and qualified for the Resilium Off-Shore Achievers Conference for my work ethic and contributions in the areas of teamwork and business targets. Show less

ResponsibilitiesProvide exceptional service and support to agents and brokers.Drive profitable premium growth and development of new business opportunities.Drive and develop strong relationships with business partners and stakeholders.Provide technical support and advice to agents and brokers in relation to policy wordings endorsements, systems and procedures.Achieve new business, retention and profitability targets.Conduct product training and information… Show more ResponsibilitiesProvide exceptional service and support to agents and brokers.Drive profitable premium growth and development of new business opportunities.Drive and develop strong relationships with business partners and stakeholders.Provide technical support and advice to agents and brokers in relation to policy wordings endorsements, systems and procedures.Achieve new business, retention and profitability targets.Conduct product training and information presentations for agents, brokers and staff.Compliance advice, monitoring and auditing.AchievementsDesigned and developed the structure of the organisations new Customer Relationship Management system for Business Development Managers. This included a business planning template which resulted in agencies developing growth strategies and increasing their production.A team member in the development of the organisations Sales Process. I was selected as part of a national team working to analyse and develop a best practice procedural document for Business Development Managers. This lead to enhanced service and productivity within the organisation.Produced a best practice manual for managing an insurance agents business. This provided a clearer direction for new and existing agencies on how to best grow their business.Designed and developed a Smartphone App to assist in recording and following up new business leads. This improved the efficiency of our agents prospecting activities and increased new business opportunities.Consistently achieved production targets, qualifying for awards and overseas conferences. Show less