Michael Santamaria Email & Phone Number

Pittsburgh, Pa, Us

New York, New York, Us

Leader of $68 million US Centralized Services business unit, consisting of two production centers and 800+ employees. During 5-year tenure, grew revenue from $27 million to over $68 million, GP from $5 million to over $17 million, and headcount from 325 to 800+, while achieving a 90% Net Promoter Score. Led operations integration of EMEA bolt on acquisition. Responsible for alignment of service offerings, implementation of operating best practices, standardization of portfolio reporting practices, consolidation of sites, and integration of management models. Deal represented around $50 million of incremental revenue and ~1,000 FTEs. Designed and launched company’s Global Production offering, merging US, UK, and India production capabilities to create a more flexible service model. Developed go-to-market strategy, business case, pricing strategy, and production processes. Service delivering ~$5 million in revenue and $2 million in GP a year.Operations lead on the team tasked with developing and launching the company’s first AI enabled service offering. Contributed to product design, pricing, go-to-market strategy, and proof of concept clients. Global launch of service is scheduled for April. Drove significant cultural shift by implementing a proactive, data-driven management model. Standardized account-level metrics, implemented individual production score cards, and created global standards to allow benchmarking. Redesigned management practices, reporting requirements, and enabled systems to create production and performance transparency. Responsible for the oversight of a $2.5 million renovation of one of three floors in the Wheeling production center. Secured state and local funding to finance part of the project.

Miami, Florida, Us

Responsible for the sales and the delivery of projects focused on designing, transitioning operations, and improving multifunction Global Business Services and/or Shared Service Centers. Partial List of Projects:Medical Products Manufacturing and Distribution Industry – Hired to assess the performance of this 450 FTE Order to Cash, Record to Report & Purchase to Pay shared service center located in Costa Rica. Identified and implemented improvements to stabilize processes, reimplemented key technology platforms, standardized reporting and developed management practices that improved productivity by 12% in less than 6 months.CPG Industry – Redesigned the Sales and Marketing functions as part of a post-acquisition integration effort for this global CPG/Manufacturing company. Rationalized and standardized sales and marketing activities across the US, Canada, Europe and Latin America. Developed a strategy to create a Center of Excellence to transition low value add and transactional activities to a low-cost location. Project reduced cost by over 10% while improving sales and marketing effectiveness.

Moon Township, Pa, Us

Operational oversight for the Originations Business Unit responsible for the title and closing support of mortgage re-financing transactions for the largest lenders in the US. Direct responsibility of over 400 employees in Pittsburgh, PA and Irvine, CA. Drove process and organizational improvements that identified over $5 million in annual savings reduced the non-productive overhead by 10% and improved management span of control while improving customer service as measured by a robust set of SLAs. Achieved “stretch” revenue and EBIT targets setting a record for divisional margin by 3 full percentage points.

Developed the concept, created the business plan, and raised ~$1 million seed capital to replicate the US coupon and redemption ecosystem in India. Created a coupon redemption network with top India retailers incorporating roughly 80% of modern retail outlets. Developed production and distribution agreements with the two leading India media companies, Times of India & Hindustan Times. Secured advertising agreements with several leading national advertisers including, P&G, Heinz, Wipro, Unilever, Dabur, OMD, Zenith Optimedia, GroupM. Launched a monthly advertising circular in Bangalore reaching roughly 850,000 households.

Greenwich, Ct, Us

6+ years with General Electric. Held various Finance and Operations positions while working in several GE and GE Capital business units. Graduate of the Financial Management Program and Certified Six Sigma Master Blackbelt. M&A experience: $6.1 billion attempted purchase of Turner Broadcasting, $1.4 billion acquisition of ACF Industries, $50 million sale of Casablanca Ceiling Fan Co. FP&A experience: NBC, GE Capital Global Projects and Structured Finance Division, and GE Capital Commercial Finance Division. Developed a deep understanding of finance, change management, KPIs, & the importance of corporate culture. Winner of the Summit Award.2 years CEO of Danet Inc. a Telcom systems integration company ($10 million revenue). While CEO, restructured company to profitability, created partnership with Nortel to offer cloud-based billing solution for small telecom companies, sold company to Formula Telecom Solutions (LSE: FTS).

Mba, Marketing & Finance

Ba, Business