Michael Santillo Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Walnut Creek, Ca, Us

Tampa, Florida , Us

Lead healthcare recruiting and staffing efforts for various specialized professionals, including physicians, nurse practitioners, and allied health roles. Conduct Lean Six Sigma-based consulting in strategy and operations, covering areas such as value-based care, call center operations, purchasing, and HR functions. Establish partnerships with a national recruiting organization as a subcontractor, expanding staffing services across multiple states. Forge long-term relationships with smaller practices, providing hiring solutions and optimization services tailored to their specific needs. Oversee contract execution, including practice walkthroughs, needs assessments, and timely implementation of services. Selected Highlights: § Successfully recruited and hired 130+ healthcare providers, showcasing a proven track record of efficient staffing solutions. § Secured a subcontractor partnership with a national recruiting organization, enabling the expansion of staffing services to multiple states. § Implemented consulting services for two facilities, achieving notable improvements in call center operations, technology integration, and workflow efficiency. § Initiated a national agreement set to go live on February 1st, marking a strategic milestone for geographical expansion and enhanced service offerings. § Positioned the company for growth and success during its early stages, demonstrating impactful leadership and results.

Oversee operations and strategy for four practices specializing in primary care and integrative medicine. Implement strategic initiatives, including restructuring IT systems and optimizing RCM processes. Lead day-to-day responsibilities, ensuring efficient scheduling, billing, and staff coordination. Drive growth and restructuring efforts, optimizing clinical and front-office management. Selected Highlights: § Increased participation in the weight loss program by 20%, generating approximately $1M in added revenue within three months. § created protocol, FAQ, and patient education for Men's TRT program, Womens HRT protocol, and Peptides§ Designed a multimillion medspa, PCP office, and wellness center§ Achieved significant improvements in IT infrastructure, optimizing RCM processes and integrating AI. § Successfully spearheaded the development of a multi-million-dollar Med Spa and Clinic project. § Implemented value-based care initiatives, resulting in a half-million-dollar reduction in the deficit on a managed care contract. § Established a strategic partnership, making the organization part owner of a nutrition and wellness vendor, diversifying services and revenue streams.

Tampa, Florida, Us

Oversee call center operations, including office managers for 18 locations, front desk staff, and financial counselors. Implement a modernized call center system, including terminating an outdated agreement, negotiating a new contract with a third-party vendor, software installation, training, and converting management and data analytics. Assign and develop call center representatives based on specialty - implementing supervisory layers for quality audits and scheduling efficiency. Increase tablet utilization for efficient check-ins and improving revenue cycle integration with the front desk and patient resource specialists. Report daily metrics to executive leadership, overseeing centers and providing on-sight check-ins at all locations for process discussions, and ensuring compliance with training and regulations. Selected Highlights: § Reduced call abandonment rate from 17% to 6% by implementing a new call center system and optimizing call center operations. § Saved approximately $10K by converting to a software-based phone system, eliminating physical phones at desks, and increasing efficiency. § Decreased rollover calls from 10,000 to 2,400 per month, resulting in cost savings of $60,000 per month. § Increased the number of calls answered by 2,500 per month and scheduled appointments from 9,000 to 15,000 per month. § Improved check-in efficiency with tablet utilization, increasing from 21% to 43%, and enhanced MyChart activation from 20% to 37%.

Tampa, Florida, Us

I direct patient outreach, nursing audits, quality measures, third-party vendors, and patient improvement initiatives. I oversee training, development, and performance management for up to 35 specialists and pharmacy technicians. Managed the medication management division, reviewing insurance panels, building relationships with payors, auditing quality measures, and implementing incentive programs. I serve as a member of the quality committee and four subsequent committees focused on quality and process improvement across the organization. In addition, I provide strategic support on all expansion products – creating a geriatric facility and telehealth medicine programs to help grow the center. Execute daily reporting for the outreach team to monitor call volume, patients contacted, scheduled appointments, and other metrics. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:✓ Achieved a $6M cost savings turnaround within the ACO, recovering from a $2M deficit by reducing ER visits and hospitalizations by thousands and restructuring the division to provide dedicated resources.✓ Signed 10+ contracts in 2022, overseeing quality measures for 150K members.✓ Partnered with Cologuard to reach and impact 10K additional lives for colorectal screenings, obtaining the partnership through continued networking, pitching, and providing internal support to synch EMR systems for patient outreach. ✓ Partnered with the American Cancer Society and American Heart Association to run projects focused on increasing compliance with breast cancer screenings and revamping the organization’s process for blood pressure checks, creating an incentive program for both.✓ Developed an RN Auditor and Telehealth program to drive patient quality and compliance while increasing access to care, increasing incentive revenue by up to $2M, and auditing an additional 30K conditions in 2022.

Miami, Florida, Us

I oversaw center operations for one of four market locations with Conviva Care Solutions. I also directed health information management, referrals, medical assistants, front desk, care coordinators, registered nurses, and providers. Supported the market president for projects and regional strategic roadmap execution. I spearhead HIM system improvements in workflow and collaborated with care coordinators to reduce emergency rooms and hospital readmissions. Supported the Marketing President and the Chief Medical Officer for process improvements – serving on a process improvement committee with three additional members to review patient data and identify areas for improvement. 𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:✓ Cut appointments by 40% and emergency room visits by 30% year over year by implementing streamlined workflow and patient outreach from the care coordination team. ✓ Designed, implemented, and rolled out a COVID-19 implementation process, vaccinating $2K+ members for coronavirus in 2021 - partnering with the health department, obtaining vaccinations, and distributing them across the clinic. ✓ Increased patient satisfaction rate to 96%, advancing the clinic’s ranking from the 80th to 21st place out of 164 locations.

Indianapolis, Indiana, Us

I led, optimized and grew coordinator teams across multiple branches throughout Florida with 20K patients. I managed team responsible for inbound and outbound phone calls, partnering with primary care physicians in hospitals to provide patients with required medical equipment, process orders, and ensure that patient follow-ups were scheduled. I oversaw staff in Daytona, Orlando, and virtually in Kissimmee. Supervised logistics for each branch, utilizing logistics programs, routing orders, altering schedules, and overseeing the time to delivery of medical equipment. Directed recruitment, onboarding, and training at all locations. Supported the market president and strategic advisors with best practices for outbound calls to improve effectiveness.𝗦𝗲𝗹𝗲𝗰𝘁𝗲𝗱 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:✓ Recognized with Apria Healthcare award as a top-producing branch nationwide in Daytona, Florida.✓ Revamped training and education program for the coordinator team, creating and rolling out a program based on best practices within two months – significantly improving operations.

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Health/Health Care Administration/Management