Accountable for development and management of Enrollment Services . Supports branch campuses through training, coordination, and mentorship. Lead a staff of up to 3-5 advisors and coordinators; coach, train and develop fellow Directors in their growth; accountable for development, growth and management of the admissions and administrative staff which include organizational retention and policy compliance. Provide comprehensive leadership and coaching to managers in support of work culture enhancement. Measure and communicate team trends and admissions metrics to senior management teams. Implement process improvements to support better forecasting, improve efficiencies and drive staff performance.Key Contributions:• Revamped trainings, culture shift focused and created a more efficient, cohesive work team and environment through ongoing training, development, and coaching of staff engagement• Created and onboarded new employees, revamped training, and onboarding culture for all new staff• Assisted in growth and leadership of fellow Directors on other campuses through ongoing coaching/leadership training

LEADERSHIP TRAJECTORY: Enrollment Advisor, Lead Enrollment Advisor, Enrollment Manager, Director of Admissions, Lead Enrollment Advisor - Nov 2010 Dec 2011 Enrollment Manager – Jan 2012 – March 2016Associate Director of Admissions - April 2016 - Dec 2017Director of Admissions – Jan 2018 – Aug 2018Lead up 4-7 managers and 100 advisors; accountable for development and management of Enrollment Services including resource allocation, organizational retention and policy compliance. Provide comprehensive leadership and coaching to managers in support of work culture enhancement. Measure and communicate division trends and enrollment metrics to senior management teams. Implement process improvements to support better forecasting, improve efficiency and drive staff performance.Key Contributions:• Continuously advanced through company as a result of delivering exceptional performance and team leadership; promoted from Manager to Associate Director within 4 years. • Developed training and onboarding development program for new hires in collaboration with team; enhanced new hire production and performance through utilization of an innovative new model which shortened learning curve and increased employee retention. • Developed and managed a leadership development program for front line staff, providing professional development to transition selected individuals into leadership roles.