Systems Engineer (Salesforce Administrator) (2021-Present)Obtained credential for Certified Salesforce Administrator in January 2021. Received an immediate promotion to replace our previous Salesforce Admin. I am the primary contact for all Salesforce issues, responsible for providing production support to end-users company-wide. Responsible for delegating development work to appropriate developer resources, based on priority and expertise. Manage upwards of 15-20 ongoing platform change… Show more Systems Engineer (Salesforce Administrator) (2021-Present)Obtained credential for Certified Salesforce Administrator in January 2021. Received an immediate promotion to replace our previous Salesforce Admin. I am the primary contact for all Salesforce issues, responsible for providing production support to end-users company-wide. Responsible for delegating development work to appropriate developer resources, based on priority and expertise. Manage upwards of 15-20 ongoing platform change requests simultaneously. I collaborate with stakeholders to discuss processes and gather technical requirements. Then provide expertise of best practices, to create scalable solutions with a focus on easy adoption by end-users. I hold weekly Salesforce governance meetings with dozens of business stakeholders, including managers & directors, in order to discuss larger change requests company-wide, and to communicate project updates. Also responsible for maintaining managed package integrations & upgrades. Responsible for maintaining our Sandbox environment. Manage all user management, including user setup/deactivation, roles, profiles, permission sets, package licenses, public groups, sharing rules, Org-Wide Defaults. Responsible for configuration changes including automated Flows (formerly Process Builder/Workflow Rules), Assignment Rules, Approval Processes, Custom Fields, Record Types, Page Layouts and Lightning Pages. Senior Business Analyst (2017-2021)Support Operations analyst. Helped design and architect a new customer portal with the company’s principal software developer. Obtained credential for Certified Gainsight Administrator, lead implementation of Gainsight integration with Salesforce. Provided triage and support for Salesforce issues encountered by internal support staff. Managed delegated administrator duties for all of support, including user management, assignment rules, approval processes, reports & dashboards. Show less

Assigned to the company’s largest account (Butler, Weihmuller, Katz, & Craig, LLP), a law firm comprised of 200+ attorneys across 7 sites. Supervised 10 employees in various support roles. Responsible for vendor management of the firm’s office supplies, equipment, and concessions, including ordering and distribution. Delegated production requests to copy center staff, mailroom, and equipment maintenance. Responsible for all billing related reports for my staff and equipment usage. Completed… Show more Assigned to the company’s largest account (Butler, Weihmuller, Katz, & Craig, LLP), a law firm comprised of 200+ attorneys across 7 sites. Supervised 10 employees in various support roles. Responsible for vendor management of the firm’s office supplies, equipment, and concessions, including ordering and distribution. Delegated production requests to copy center staff, mailroom, and equipment maintenance. Responsible for all billing related reports for my staff and equipment usage. Completed training on several customized electronic discovery software programs. Provided electronic discovery support services, converting electronic storage devices into digital and/or document format. Managed up to 50+ cases concurrently. In 2015, helped coordinate a large-scale office move from Harbor Island to Rivergate Tower in downtown Tampa. Show less

Demolition Estimator (2003-2009)Conducted field visits to assess project scope, measure/photograph site, review documentation, and develop demolition plan. Generated bid proposals and payment schedules, utilizing Bid2Win software [300+ bids annually]. Negotiated/reviewed/executed client contracts. Collaborated with Project Superintendent and participated in client meetings to provide project status reports.Assistant Facility Manager (Construction Recycling Facility)… Show more Demolition Estimator (2003-2009)Conducted field visits to assess project scope, measure/photograph site, review documentation, and develop demolition plan. Generated bid proposals and payment schedules, utilizing Bid2Win software [300+ bids annually]. Negotiated/reviewed/executed client contracts. Collaborated with Project Superintendent and participated in client meetings to provide project status reports.Assistant Facility Manager (Construction Recycling Facility) (2002-2003)Coordinated all recycling yard activities, to include inventory tracking, equipment status, and traffic scheduling for trucking fleet of 100+ trucks, as well as offloading up to 500+ third-party dirt/concrete trucks. Assisted in management of up to 9 staff. Implemented and maintained brand new software database, used for inventory management, tracking, and reporting.. Provided daily & weekly reports to executives. Show less

I received training to digitally encode mail images for accurate sorting.I eventually reached a typing speed of over 80 words per minute.