Technical Account Manager
Current
Mar 2021 - Present
AeroLeads people directory · profile
Michael Sarmiento Email & Phone Number
Technical Account Manager at Supermicro
at
Supermicro
1 work email found
@promise.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Account Manager at Supermicro
Location
San Francisco Bay Area, United States, United States
Who is Michael Sarmiento? Overview
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Quick answer
Michael Sarmiento is listed as Technical Account Manager at Supermicro at Supermicro, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at promise.com and a matched LinkedIn profile for Michael Sarmiento.
Michael Sarmiento previously worked as Technical Account Manager at Supermicro and Sr. Manager Technical Suppport at Promise Technology. Michael Sarmiento studied at Itt Technical Institutes.
Company email context
Email format at Supermicro
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*@promise.com
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Profile bio
About Michael Sarmiento
Excellent problem solving skills. Well versed in Data storage networks SAN, NAS, and with the understanding of VMware, Open Stack, ESRP, AD, Commvault, Open Directory, Stornext, Falconstor FSS, ZFS, cluster filed systems, and Xsan. Knowledge with provisioning, remote replication, pool mirroring, volume copy, auto-tiering, SSD cache pool, and SED technology. Outstanding customer service, managing a worldwide group of support employees, and helping build a great customer support team. Versed in OS starting with OSX, Win OS, and some Linux. Presented and trained existing and new Distribution, and VARs. Helped architect from the ground up the Customer relationship Module (CRM) which is used daily (80+K users, 50 admins), building a knowledge base, Build Inventory Database for RMA/logistics/support, managing websites, utility, software, and firmware. Implementation and management of Avaya, NEC, CRM, MIS, Livechat and Altiagent. Experience with Field Application work in retail networking, government, and Corporate businesses. Proficient with Excel, PowerPoint, Visio, and MS Project. Management duties include projecting global support analyzing of data (Phone data, CRM, Live Chat, RMA), providing numbers quarterly to the management team and partners. Drive key metric and providing valuable meaning to the matrix. Analyzing customer satisfaction, support quality, and product quality and returns. Quarterly QBR and QMR provided to the executive team. Focused on lower level weekly meetings with engineering to tackle new and existing issues to resolve bugs and process within the SLA or in a timely matter. Not a stranger to tradeshows NAB, RSNA, and Linux world to name a few. Including technical, design, and pursuing leads. Anything in relation to product, Pre/Post support, RMA, and service offerings. Quality experience includes passing and preparing my teams for ISO 9001. Managed departments support, testing, and RMA, and passed ISO 9 years consecutively.
Listed skills include Storage, Technical Support, Project Planning, Cloud Computing, and 36 others.
Current workplace
Michael Sarmiento's current company
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7 roles
Michael Sarmiento work experience
A career timeline built from the work history available for this profile.
Sr. Manager Technical Suppport
CurrentMy second stint with Promise as a Sr. Manager, with a focus on generating business on the sales and services, supporting infrastructure (Training, Education, Testing, modernizing lab), professional services, and building local and off shore support. - Previous duties include; Managed a world wide support team, Created training material and trained many.
Oct 2019 - Present
Application Engineer
Primary Engineer for Intel Dual CPU Server Boards (X9/X10/X11 Series), Storage Chassis (JBOD, JBOF, Big twin, Fat twin), GPU AI/Deep Learning, HPC, Super Blades/Micro Blades, and AOCs/HBA/ - Intel NIC HBA, LSI HBA. As well as EDR infini band and 25Gigabit Ethernet, NVME. These include debugging and troubleshooting IPMI, bios, SUM, diagnostic, troubleshoot.
Jun 2016 - Oct 2019
Director Of Technical Support
Managed and strategized the departments of Technical Support, Quality Testing, Professional Services, and RMA. Duties include analyzing customer data, RMA returns, manpower costs, manage the overall budget for each department, and to maximize spending. Pre and Post-sales support for major Distribution such as Earthbend/Ingram/Synnex/Condre, and supporting.
Oct 2013 - Aug 2015
Technical Support Manager
MManaged a world wide support team that initially consisted of 4 persons including myself to what are now around 30 support team members. Created training material and trained many employees worldwide on various products and software used in support. I also coordinate meetings biweekly for support worldwide to ensure the team is kept up to date and to.
Mar 2004 - Oct 2013
Field Support Technician
Getronics It Services
Implementation, migration, training, and troubleshooting/repairing of workstation, servers, copiers, and switches with high profile accounts such as Target, The Home depot, Mervyn's, Marshalls, Arco, TJMAXX and Citifinancial on a full-time daily basis. Required to travel to multiple sites across the USA. Work with various teams hardware, application, and.
Jan 2003 - Mar 2004
Customer Service Director
Managed up to 40 employees at a time, handled many kind and not so kind customers daily at SFO. FAA/United meetings daily, Load planning, Irregular opps planning, auditing cashier daily, TSO duties, GSC duties hazardous materials qualified.
Jan 1998 - Jan 2002
1 education record
Michael Sarmiento education
-
Itt Technical Institutes
FAQ
Frequently asked questions about Michael Sarmiento
Quick answers generated from the profile data available on this page.
What company does Michael Sarmiento work for?
Michael Sarmiento works for Supermicro.
What is Michael Sarmiento's role at Supermicro?
Michael Sarmiento is listed as Technical Account Manager at Supermicro at Supermicro.
What is Michael Sarmiento's email address?
AeroLeads has found 1 work email signal at @promise.com for Michael Sarmiento at Supermicro.
Where is Michael Sarmiento based?
Michael Sarmiento is based in San Francisco Bay Area, United States, United States while working with Supermicro.
What companies has Michael Sarmiento worked for?
Michael Sarmiento has worked for Supermicro, Promise Technology, Infortrend Corporation, Getronics It Services, and United Airlines.
How can I contact Michael Sarmiento?
You can use AeroLeads to view verified contact signals for Michael Sarmiento at Supermicro, including work email, phone, and LinkedIn data when available.
What schools did Michael Sarmiento attend?
Michael Sarmiento studied at Itt Technical Institutes.
What skills is Michael Sarmiento known for?
Michael Sarmiento is listed with skills including Storage, Technical Support, Project Planning, Cloud Computing, San, Nas, Management, and Iscsi.
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