Michael Satterwhite Email & Phone Number

Managing day-to-day operations of a multi-million dollar establishment. Developing creative, incentive-based marketing collateral to increase store traffic and revenue; frequently collaborate with other local establishments to reduce costsInterviewing, hiring, training and certifying team members and managers, confirming their compliance with food safety, corporate, local, state and federal laws Enforcing and maintaining all policies and procedures as directed by headquarters Supervising… Show more Managing day-to-day operations of a multi-million dollar establishment. Developing creative, incentive-based marketing collateral to increase store traffic and revenue; frequently collaborate with other local establishments to reduce costsInterviewing, hiring, training and certifying team members and managers, confirming their compliance with food safety, corporate, local, state and federal laws Enforcing and maintaining all policies and procedures as directed by headquarters Supervising scheduling, payroll, inventory and accounts receivable Show less

Supervisor and administrator for major home water treatment facility. Managed telemarketers, salesmen and installers, ensuring quick, quality service Spearheaded marketing initiatives to increase leads for staff to follow up on Trained most personnel in various aspects of the business Managed accounts receivable and payroll

Drives excellence in day-to-day operations; trains, coaches, supports managers; plans and sets goals; focuses on in-store problem solving/process improvement and sets standards. Additional Responsibilities Include:• Provides leadership for each manager in the market to ensure customer satisfaction.• Leads the way by working with each RGM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market; utilizes available… Show more Drives excellence in day-to-day operations; trains, coaches, supports managers; plans and sets goals; focuses on in-store problem solving/process improvement and sets standards. Additional Responsibilities Include:• Provides leadership for each manager in the market to ensure customer satisfaction.• Leads the way by working with each RGM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market; utilizes available reports (e.g. exception reporting) to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.• Partners with each RGM in the market to build sales over last year’s sales achievement.• Accountable for coaching and training RGMs, AMs and Shift supervisors for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.• Aggressively develops and maintains RGM and AM staffing levels; drives to full management staffing for each restaurant in market; commits to selection process; monitors restaurant-level staffing.• Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.• Champions recognition and motivation efforts throughout the market.• Does not compromise in creating and maintaining a safe environment for employees and customers.• Has authority to hire and fire (or participate in those decisions)• Resolution oriented in all restaurant-level ER activities; provides needed ER assistance to RGM; is proactive in addressing ER needs in the market.• Exhibits ownership when working with GMS to resolve chronic R&M issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to Facility Leader Show less

Responsible for all operations of 7 locations within an exclusive region.Implemented aggressive yet attainable goals and sales targets to increase revenueMotivated, trained and coached managers to increase performance and productivity, leading to better overall customer satisfactionDeveloped problem solving techniques to improve store processes and standardsSupervised processes and operations of all locations

Directs, administers and coordinates the activities of the organization in support of policies, goals and objectives established by the chief executive officer and the Board of Directors (BOD) by performing the following duties personally or through administrative personnel. Assists the CEO in the development of organization policies and goals that cover operations, personnel, financial performance and growth.

Responsible for all day-to-day functions of a popular dining location.Collaborating with corporate on programs designed to increase employee productivity and customer satisfactionHired, trained and managed team members, shift managers and support staffMonitored budgets and enforced policies designed to increase revenue

Bachelor'S, Business Administration

Cerfificate, Law Enfocement

Certificate, Law Enforcement, Corrections, Probation And Paroll

Activities and Societies: Class Leader

Psychology

Paratrooper

Education record

Certificate, Political Science/Law Enforcement

included corrections, management, security and investigations

Certificate, Law Enforcement Supervision

High School Diploma, Business