Michael Saucedo Email and Phone Number
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Michael Saucedo personal email
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Experienced Implementation Support Manager with a demonstrated history of working in the restaurants industry. Skilled in Sales, Management, Business Intelligence and Business Process Improvement. Strong information technology professional.
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Director Of I.T. OperationsLazy Dog Restaurant & BarCypress, Ca, Us
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Director Of I.T. OperationsLazy Dog Restaurant & Bar Aug 2020 - PresentCosta Mesa, Ca, Us -
Implementation And Support ManagerLazy Dog Restaurant & Bar Mar 2018 - Aug 2020Costa Mesa, Ca, Us
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It Implementation ManagerLazy Dog Restaurant & Bar Mar 2017 - Mar 2018Costa Mesa, Ca, Us
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Nro Support LeadLazy Dog Restaurant & Bar Jul 2015 - Mar 2017Costa Mesa, Ca, Us
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Project ManagerCustom Business Solutions May 2008 - Jun 2015Irvine, California, Us• Coordinate, establish, and document timelines for multiple projects and customers.• Allocate internal and external resources within the parameters of each project’s goals and budget.• Effectively communicate with IT departments, restaurant and hotel management and staff, accountants, general contractors, and electricians.• Verify that all customer equipment is installed and connected, in accordance with specifications. • Verify all environmental/electrical issues have been addressed and/or corrected.• Prepare & assist customer with development of database.• Provide end-user software training and coaching.• Provide “live” support coverage at customer sites to ensure a smooth transition to their new system and minimize post-installation support requirements.• Regularly communicate project status, to the customer and sales person, regarding implementation services hours used and remaining.• Receive customer’s signature of approval on completed work orders for every task associated with a project. • Provide “on-call” support and “field support” as needed.• Support Regional/Corporate offices customer projects as needed. • Continual improvement of one’s knowledge of product & services • Communicate effectively to customers, team members & vendors -
Technical SupportCustom Business Solutions Feb 2005 - May 2008Irvine, California, Us• To provide 1st line technical support; answering support queries via phone and email. • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. • Respond to enquiries from clients and help them resolve any hardware or software problems. • Maintain a log of any software or hardware problems detected. • Support users in the use of computer equipment by providing necessary training and advice. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
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General ManagerPizza Hut May 1997 - Dec 2004Plano, Tx, Us -
Head Volleyball CoachSt. John Bosco High School Feb 1996 - Jun 1999Bellflower, Ca, Us -
Bakery Clerk/Cashier/CateringKatella Deli Mar 1992 - Feb 1996• Acknowledge, greet and engage guest upon entering Bakery• Exceed guest expectations for service and build a reputation for ultimate service• Be attentive at all times to guest and be ready to serve guest.• Ensure displays are clean, well merchandised, signs visible, and products are rotated.• Ability to inform guest of all bakery products including ingredients upon request• Accurately write and follow detailed instructions on special orders to ensure product meets or exceeds the guest expectations.• Demonstrate positive, enthusiastic, committed and flexible attitude at all times, while promoting importance of effective teamwork.• Maintain positive working relationships through respectful, open and effective two-way communication with all coworkers, supervisors, and all management.• Successful execution of special marketing programs, holiday’s menus and programs as necessary.• The ability to balance cash register sales.• Excellent interpersonal and organizational skills, ability to prioritize and work effectively within a sometimes-pressurized environment.• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment.• Knowledgeable of bakery sales operation, ability to comply with all applicable safety laws and regulation, as well as Company safety policies, procedures and standards
Michael Saucedo Skills
Michael Saucedo Education Details
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California State University, Long Beach -
St John Bosco High School
Frequently Asked Questions about Michael Saucedo
What company does Michael Saucedo work for?
Michael Saucedo works for Lazy Dog Restaurant & Bar
What is Michael Saucedo's role at the current company?
Michael Saucedo's current role is Director of I.T. Operations.
What is Michael Saucedo's email address?
Michael Saucedo's email address is mi****@****hut.com
What is Michael Saucedo's direct phone number?
Michael Saucedo's direct phone number is +194938*****
What schools did Michael Saucedo attend?
Michael Saucedo attended California State University, Long Beach, St John Bosco High School.
What skills is Michael Saucedo known for?
Michael Saucedo has skills like Customer Service, Training, Team Leadership, Management, Project Management, Business Analysis, Integration, Process Improvement, Program Management, Project Planning, Change Management, Sales.
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