In this role I manage the Elgas major customer management team responsible for the retention and growth of national multi-site customers with combined revenue in excess of $230MM.I also manage the Elgas LNG business with full P&L accountability.Responsible for pricing, profitability, bid and retention strategy, contract negotiation, portfolio management, identifying and capturing new business, tenders, proposals and account management.Major market segments include food, logistics, Swap'n'Go, construction, dairy.

I spent 16 fantastic seasons officiating as an elite AFL Boundary Umpire.This part-time role developed communication, leadership, discipline and time management skills - to successfully manage the 20+ hours per week of training and officiating commitments around full-time employment.Honours include:- 303 AFL games across 16 seasons.- Appointed to officiate in 18 finals matches.- Officiated in the 2013 AFL Grand Final.- Appointed to the 2010 and 2013 pre-season Grand Finals- AFL Umpires Association Vice-President- Peer-voted as Boundary Umpire of the year in 2013.

Strategic contract manager responsible for all contract lifecycle activities for major accounts. These are typically large, complex corporate industrial customers across industries including government, manufacturing, steelmaking and mining.Responsibilities include business development, strategy, contract negotiation, pricing, customer experience and relationship management which ultimately build long term supply partnerships.

In this role I provided the Linde Group in Region South Pacific with Program leadership, specialist Project Management, and Change Leadership for the implementation of the Performance Transformation program.Core responsibilities were to support the transformation goals for the business unit areas of Marketing, Sales, Customer Services and Healthcare, through playing an activist role in the delivery of their program of work.Major initiatives:- Region-wide Go To Market transformation program implementation, including ongoing financial benefit tracking, executive reporting, and forecasting.- Transition of back-end Financial functions to a global shared services center.- Reviewed the end-to-end performance and Re-engineered the Tendering process for Key Customers utilising Salesforce.com (6 Sigma Black Belt project)- Change Management support for retail network changes.- Customer Management Service model review

This role provided South Pacific regional support for the Global HPO (High Performance Organisation) performance transformation program. Operating within the Regional Project Management Office, our team provided program governance, project management expertise, and independent process management consulting.Responsibilities included:- Identifying, measuring and delivering sustainable cost-saving initiatives towards the regions 20M Euro per annum cost reduction targets.- Tracking and reporting of cost saving initiatives to Executive Management.- Annual budgeting and forecasting for delivery of cost-down target.- Partnering with the business to develop process maturity road-maps for the Order To Cash, Finance & Control, and Sales & Marking business units.- Provide project management support and governance where required to deliver critical projects.Within this period our team conducted process audits for the Healthcare and Key Customer business units, to identify and deliver business improvement projects.Major initiatives delivered include:- Homecare Customer Promise development.- Improving organisational understanding of the Product Service Offer (6 Sigma Green Belt project).- Key Customer quarterly reviews.

Operating within the Key Customer Management team, this role involved internal account management for Customers with spends of >800k pa.

In this role as a part of the BOC Graduate development program, I worked within the Key Customer Management business unit, to provide lead management and business development support for capturing new business associated with large projects.Responsibilities included:- Capturing market intelligence and tracking the opportunity pipeline.- Quantifying opportunity size and revenue impacts- Modelling estimated consumption levels across years to assist with Sales and Operational Planning.- Strategy Development for customer presentations with Business Development Executives