Michael Sauser Email & Phone Number

Altamonte Springs Fl

Altamonte Springs, Fl

Technical support of 400 Corporate and 200 Remote EmployeesResponsible for Helpdesk ticket creation and resolutionBuilding and maintaining Laptop and Desktop computersDeployment, troubleshooting, and support of Microsoft Windows (XP, Vista, 7, 8, 10)Extensive use of Symantec Ghost imaging software and Windows Deployment ServicesProficient in installation package creation and deployment(PDQ & Microsoft SCCM)Asset and inventory tracking for hardware/softwareCreation of training material and user guides for end users and IT SupportSupport of Microsoft Office Suite, Outlook, Exchange WebmailSupport and configuration of IP PhonesMaintaining software licensing and vendor relationshipsOnsite support of Call Center applications and usersExtensive support knowledge of Interactive Intelligence Call Center softwareOn Call responsibilities every three weeksDeployment, maintenance, and support of production and backup Windows serversWindows patching on public facing serversUse of VMWare virtualization suiteWSUS server configuration and supportExtensive use and management of Microsoft ExchangeCreation and configuration of Exchange Public FoldersExtensive use and management of Active Directory

Freehold Nj

• Lead a team of 3 Technicians in a medium sized school district • Responsible for all technical support and oversight of 3 separate locations• Responsible for technical support of 300+ faculty and 1200+ students• Provide timely service for installation, maintenance, repair, and support of computer hardware and software• Vast knowledge of the Microsoft Office suite• Management and organization of Active Directory• Responsible for deployment of Microsoft OS for client and server• Responsible for deployment of MAC OS X for client and server• Responsible for diagnosing and repairing PC hardware• Primary technician for running network drops and cutting cables• Primary contact for identification and resolution of all networking issues• Maintain networking and telecommunication technologyo Knowledgeable in PBX and VOIP troubleshooting and support• Proficient in the support of Genesis Student Information System• Proficient in support of IEP Direct• Vast knowledge in migrating PC laptops and desktops from Windows XP to Windows 7• Responsible for training staff on new Operating Systems• Responsible for training staff on new hardware and software• Proficient in the support and deployment of o Windows 95, 2000, XP, Vista, Server 2003, Server 2008, Windows 7, Windows 8o Mac OS X 10.4 -10.8, Mac Server• Proficient in hands on repair of various hardware• Video editing• Webpage editing• Audio/Video support• Presentation AV setups• Proficient in use and support of the following software:o VMWare VSphere, Verint Security Software, Fortinet Network Security Suite, Papercut Print Tracking, Microsoft Exchange 2003-2008, Dameware Remote, WebHelpdesk, Network Monitoring Software

Parsippany Nj

• Provide support for 10,000+ employees located throughout the US and UK• Provide desktop support to 800+ employees on premises• Responsible for troubleshooting and maintenance of various PC applicationso Microsoft Office Suiteo Remedy Self Logging Agento Altiriso Adobe Creative Suiteo Budgeting/Payroll softwareo Web Based software• Use and support of Cisco Call Manager w/ Cisco VOIP telephones• Proficient use of customer service skills in a non-technical diversified client environment• Experience migrating user computers from Windows XP to Windows 7• Provide training for users to better comprehend new Operating Systems and new software• Responsible for resolution of trouble tickets logged by users• Responsible for troubleshooting a variety of network connectivity issues• Responsible to escalate issues to proper Tier II channels worldwide