Responsible for the overall performance of American Airlines Vacations leading a team of people leaders in Finance, Sales, Revenue Management, Marketing, Product Development, Reservations, Operations and Technology with a direct span of care of 19 team members, including 3 managers, and indirect responsibility of more than 150 customer-service team membersExecuted a product development strategy resulting in ~170% increase in market share in 2020 while maintaining margin across all product lines and channels despite depressed industry demand environmentProfitably grew the Vacations business through cost efficiencies, process improvement, and negotiation of better economics based on the increased scale of the businessGuided significant realignment of the Sales Organization including revamp of agency incentive scheme, new territory structure for Sales team, winning 25+ multi-million-dollar agency RFPs, and automation of Sales OperationsEnhanced collaboration between the American Airlines Vacations business unit and other commercial entities across American Airlines to better leverage the channel to enable synergies resulting in an 85% increase in revenue and 67% increase in enterprise profitabilitySupported and mentored team members to promote professional growth, job satisfaction, talent retention and succession planning. Developed analysts into leadership positions and established a talent pipeline to stimulate the company’s post-Covid recovery

Started and led the project management office for the American Airlines – Japan Airlines Pacific Joint Venture ensuring the delivery of projects across the Sales, Revenue Management, Marketing, Network Planning, Fleet Planning, Customer Experience, Operations, and Finance organizationsDeveloped across senior leadership of both organizations a new business planning process to focus on long-range planning with a focus on unit revenue across all the business units in the JV Extended planning processes across other American Airline’s Joint Ventures through collaboration with stakeholders internally within American as well as other airlines such as Qantas, British Airways, Iberia, and Finnair

Responsible for maximizing the value from American’s existing partnerships within the region and developing new partnerships opportunities while coordinating across internal business stakeholders to ensure the effect execution of the partnershipsLed AA’s first post-merger airline equity placement resulting in AA taking a $200M stake in China SouthernCoordinated and built consensus across multiple internal and external stakeholders including investment banks, external counsel, regulatory, Finance, Revenue Management, Network Planning, and Sales to build and execute business plan around China Southern’s acquisitionManaged largest non-domestic partner, Cathay Pacific, with over $400 million in partner revenue while developing new opportunities to grow bilateral relationship through enhanced sales collaboration and deeper network tie-ins

Held various positions withing revenue management responsible for direct market management progressing to managing teams responsible for yield and pricing management for flights across various geographiesLed team through migration to new yield management system during time of significant capacity growthImplemented new premium pricing strategies to increase paid premium load factor and improve yields on peak days

Analyzed channel and corporate performance for the Pacific entity and coordinated with Regional Sales Teams, IT, Network Planning, Revenue Management and AA's Joint Business Partners to develop initiatives to grow revenueIntroduced new processes across multiple entities to implement private fare and commission activities for corporate and leisure accountsCoordinated Sales Strategy in both corporate and agency space for new route launches collaborating with multiple commercial groups to help improve route performance

Developed a 5 year strategic plan for Delta’s Airport of the Future to improve customer satisfaction and identify operational efficiencies. Collaborated with cross-divisional work teams including Operations, Marketing, E-commerce, Loyalty and IT. Presented to executive management with recommendations for implementing some short-term initiatives. Analyzed customer feedback for low performing airports and developed briefing packet for executives to use in identifying areas that need improvement during site evaluations. Packets will be used as standard for site visits across the division.Assessed the impact of arrival delays on service recovery and prepared best practices list to help the stations improve their customer satisfaction scores.

Collect data from multiple site locations and synthesize into user-friendly documents. Analyze and interpret electrical data to find discrepancies against modeled output and actual output.Educate customers on the meaning of the outputs and recommend solutions and best-practices to optimize output.

Taught students from over 20 different nations and cultures English for academic purposes.Advised over 50 students regarding university bachelor and graduate admissions in the United States.Managed classrooms of as many as 25 students and mentored new teachers.Improved the intake and evaluation process for placement of 250 new students.

Created curriculum and course schedules for all classes in teams composed of foreign and Korean staff.Assisted students in their preparations for their core classes including anatomy, biology, and chemistry. Organized cultural excursions including a trip to an “English Village,” club activities, and theatrical performances involving 50 or more students at a time to provide exposure to English outside the classroom.Advised students on resume writing, internship applications, and interview skills.

I taught ESL to elementary students in an after-school program.