United States Air Force veteran who is a proven leader with 10 years of expert experience in IT products. Develops effective marketing strategies and capitalizes on new opportunities that apply a powerful blend of technology, market/business systems analysis, P&L management, and leadership skills to optimize processes, drive rigorous product development efforts, and introduce significant technology and content enhancements. Readily drive consensus, improve collaboration, and lead by influence. Attended ACI Learning for IT and Cyber Security classes. Planning to pursue certification in ITIL, CompTIA A+, CompTIA Network+, and CompTIA Security+ by Spring 2023. Seeking entry level opportunities within the private or government sectors in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support.ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP AddressingCompTIA A+ Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems ComponentsCompTIA Network+ TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate NetworkCompTIA Security+ Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security InfrastructureInterpersonal Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening Microsoft Microsoft Excel, Powerpoint, Word, Access, Outlook