Michael Sawers Email & Phone Number

Toronto, Ontario, Canada

• Empowered executive-level decision-making by building SQL queries and presenting comprehensive client insights to C-Suite & senior leadership; helped establish key Wealthsimple features, including one that.
• Led workstreams by identifying requirements for successful launches, creating documentation for the customer service training team, reviewing app designs and providing leadership to stakeholders; successfully supported.
• Developed a comprehensive consumer insights database by interviewing users, writing SQL queries and reading thousands of customer support tickets; internally consulted for product, marketing, management and design as.
• Partnered with highly technical stakeholders by quantifying problems with their AI model, summarizing insights and creating recommendations for improvements; increased the function’s data accuracy by 30%+

Toronto, Ontario, Canada

• Strengthened operational processes by addressing root causes of service-level-agreement (SLA) breaches, and owning a key workstream for the Wealthsimple Work product; maintained ~95%+ operational-client-satisfaction
• Displayed excellent leadership skills by teaching SQL basics to colleagues, advising colleagues on operational processes, and organizing team culture activities; promoted to Product Specialist

Toronto, Ontario, Canada

• Demonstrated grit by meticulously completing daily processing tasks, and taking initiative to learn SQL from scratch; ended internship early and received promotion to Operations Associate

Songwriter, Singer, Pianist and live performer

Toronto, Ontario, Canada

• Pitched a €200,000 investment to the European Space Agency & the Luxembourg Institute of Science & Technology
• Led business development, strategy and product by cold-emailing leads, managing finances, collaborating with engineers and pitching customers at a global conference; pitched a VC for $50,000 and sourced 4 letters of.

Honors Business Administration

Activities and Societies: Winner of the Ivey Student Story Competition; Entrepreneurship Certificate, Orientation Week Leader; Pre-Ivey.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: The Western Scholarship of Distinction (2017); Western Novice Men's Rowing Team; Western Triathlon Club.