Michael Sayers Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Houston, Texas Area

Managed the Front Desk of a 1200 room Convention Center Hotel, and responsible for night audit, and M.O.D Duties for multiple departments on overnight shifts.Oversaw Front Desk Operations during emergency situation such as power outages.Supported, and assisted multiple High Profile Conventions such as the NBA All-Star game, OTC, CERA, and with many Political Conventions included.Answered Guest complaints and resolved problems to maintain Guest Loyalty. Maintained guest satisfaction via “Guest Assistance” and “SALT”.Managed, trained and assisted Guest Service Agents in all Hotel Training and Policies and Procedures. Processed Team Member reviews with selected team members.Assisted Hilton brand hotels as management while working “Task Force”.

Houston, Texas Area

Manager of Front Office Operations in a large scale convention hotel with 1,200 rooms.Involved with team members, performance review and training.Assisted in maintaining Policies and Procedures pertaining to Front Office and Guest Services Operations, Finance and Billing procedures and protocols.

Houston, Texas Area

Assisted with training guest service agents. Responsible as a leadership role at the front desk. Assisted with the supervision of multiple high profile conventions.Recipient of the Front of the House Pride Award February 2009.

Houston, Texas Area

Performed high quality front office/guest service operation in a 1200 room high volume convention hotel. Applied problem solving and applied solutions to patrons and management; ensured operations ran smoothly and without any inconveniences to our guests.

Columbia Station, Oh

Responsible for inventory, pricing and sale of alcoholic beverages.Responsible for opening, closing and training new employees.

Medina, Oh

Responsible for on time deliveries of expedited freight. Managed Drivers and Availability. Assisted in development of the Backhaul and Relocations Department.Responsible for Backhaul freight and the relocation of trucks to the main expedited area.

U.S.S. John C. Stennis Cvn74

Assisted in installations of CCTV equipment and wiring.Supervised personnel in operations of CCTV equipment.Personally responsible for CCTV system and maintenance requirements.Demonstrated preventive maintenance procedures to subordinates.Developed Preventative Maintenance and Troubleshooting skills.