Michael Schank Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Process Inventory Advisors guides transformation leaders in overcoming challenges in their Transformation and Operational Excellence. Our unique Process Inventory Framework serves as a comprehensive solution, addressing diverse challenges through a shared business-oriented language. We deliver consulting and training services to transformation leaders and.

In this book, I detail the Process Inventory framework, an innovative process based solution to tackle virtually all operational challenges in a connected manner. This paves the way for success in your Digital Transformation Journey and delivers on Operational Excellence goals. I developed this framework through my 25+ years working on a diverse set of.

Raleigh, North Carolina, United States

Michael led the Process Excellence Organization within the US Personal Bank (USPB). In this role he had responsibility over process mapping, business process improvement, and Lean team as part of the program that Citi had set up in response to their 2020 Consent Order.

Charlotte, North Carolina Area

Michael was a Managing Director in EY's Financial Services Office where he created the Process Excellence practice which was focused on defining a process-based framework to bring innovative solutions to a diverse set of client challenges. Michael’s performance was measured on sales, revenue managed, and client satisfaction for which he excelled in all.

Led the SOA development group in the Wholesale Banking Technology group for a top 5 commercial bank. Focus in this area was on expanding and transforming the global payment capability, as well as simplifying the middleware environment, while driving innovation in the development and delivery process. Responsibilities included:o Leading end to end software.

• As a senior manager, I was responsible for delivering client value while driving transformational system integration programs. My demonstrated skills included technology architecture, SOA, global workforce management.
• Led the middleware simplification transformation program for the retail bank at a top 5 US bank. This initiative focused on retiring 25 middleware applications and migrating their services to a strategic platform. This.
• Led the delivery of a Loan Servicing eCommerce solution at a top US mortgage provider. This solution delivered more customer features, reduced loan servicing operational costs by driving customer contacts to a lower.
• Architected the delivery of a Loan Consultant Dashboard at a top US mortgage provider. Defined the application architecture which included several vendor integration points, single sign-on, security, and application.