Recruited to pioneer 0->1 Customer Success Manager program, focusing on establishing and nurturing long-term relationships with eCommerce clients to enhance retention and uncover new business opportunities. Facilitated monthly and quarterly business reviews, conduct product trainings, maintained meticulous CRM data, and coordinated complex requests across multiple platforms, including HubSpot, Zoho, Zoom, 6Sense, and Google. Coordinate cross-functional efforts to address client and internal requests, maintaining seamless operational workflows and client satisfaction.● Built and continuously improved CRM, including KPIs, client tags and playbooks that allowed the customer success team to increase from a single member to ten. Also included crafting go-to-market strategies and operational processes.● Recovered, maintained and expanded relationships with Fortune 500 clients, contributing to Feedonomics' CSM portfolio growth of 150% YoY revenue growth.● Streamlined process development, enhancing post-onboarding experience for eCommerce (SaaS) clients and solidifying client trust.● Led the CSM team in partner engagements, and G2 client reviews, helping place the company as the industry leader

Collaborated with C-Level Executives and Legal Counsel to negotiate and facilitate the implementation of copyright licenses across diverse businesses, ranging from seven to 1000-location enterprises. Managed complex sales cycles lasting 6-24 months, demonstrating a deep understanding of client needs and legal requirements. Leveraged expertise in CRM systems, particularly Salesforce, to track interactions, manage customer data, and streamline the sales process.● Demonstrated exceptional negotiation skills to secure favorable terms and build a strong foundation for ongoing partnerships.

MyBaseGuide.com provides official base guides for military installations across the United States.We are proud to say that our publications are 100% “Made in the USA.” We buy our products from American business owners, and we employ Americans.MyBaseGuide delivers all guides on our site in accordance with the United States Department of Defense's Green Procurement Strategy by using technology provided by Keep Trees. Keep Trees is an online digital publishing service that quickly and easily converts traditional print and media PDFs into rich and interactive multimedia presentations.

ServiceSource International, Nashville, TNFederal Customer Success Manager-McAfee | 08/2019-01/2019 07/2015 — 01/2019Oversaw Department of Defense (DoD) customer success management (CSM) initiatives. Recruited to manage McAfee sales team, focusing on achieving key performance metrics and driving sales growth. Ensured generation and processing of SaaS quotes, coordinating with channel partners and end-users (EU) to facilitate smooth transactions.Sales Manager-Cisco | 07/2016-08/2018 Developed and executed go-to-market (GTM) strategies to increase awareness of client-driven offers and services, with key engagements both internally and with partners. Delivered quarterly business reviews (QBR) to senior management and C-level clients.● Built and led a team of 14 strategic sales representatives across four business lines, achieving quarterly targets of $30-$50M with over 200% year-over-year growth.● Successfully recruited and led a 4-person Proof of Concept Team, facilitating the onboarding and adoption of $25-$50k customers, resulting in a new contract signed by a previous client (Salesforce).● Organized and executed multiple company-wide fundraisers, successfully generating over $10k in donations.Enterprise Customer Success Manager-Cisco | 07/2015-07/2016 Managed strategic sales initiatives and customer success operations for high-profile IT and cloud network monitoring accounts, ensuring seamless contract lifecycle management and stakeholder engagement. Developed and implemented a comprehensive sales knowledge tool to streamline end-to-end processes for the team.● Oversaw a portfolio of 50-80 enterprise, federal, and government accounts, consistently achieving over 110% of sales targets through effective client relationship management and quarterly business reviews

Managed financial cost analysis and reporting for affiliated association members, including C-level executives, ensuring accurate assessment of fiscal performance. Selected as one of five account executives for an exclusive pilot program aimed at expanding relationships with a nationally branded association, demonstrating a strong capability for strategic sales initiatives and program development.● Surpassed year-to-date revenue target by 217%, significantly contributing to the company's financial success.● Exceeded year-to-date order attainment goal by 184%, showcasing exceptional sales and negotiation skills.● Awarded the Horizon Award for outstanding performance and dedication to achieving sales excellence.● Played a pivotal role in a high-profile team that successfully partnered with a fortune 50 client, reinforcing expertise in managing significant accounts.