Michael Schlenner Email & Phone Number

Bear, Delaware, United States

• Process various transactions, including deposits, withdrawals, transfers, and payments, ensuring accuracy and efficiency.• Maintained up-to-date knowledge of banking regulations and compliance standards.• Ensured all transactions and banking activities comply with AML regulations, internal policies and industry standards.• Identified potential risks, safeguarding both the bank and clients.• Opened accounts with rigorous adherence to Know Your Customer (KYC) and Customer Due Diligence (CDD) protocols.• Provide exceptional customer service by providing guidance on account features and benefits, helping clients maximize the value of their banking relationship.

Newark, De

• Actively managed a 5-person recruiting team to meet and exceed established KPIs related to productivity, quality, speed, and customer satisfaction.• Responsible for hiring, training, managing, and motivating the team supporting one of our largest financial clients. • Provided ongoing feedback and development plans for staff to support their success.• Stayed up to date on local and federal regulations that impacted the hiring process and ensured our recruitment and selection process remained in compliance.• Created, reviewed, and provided critical analysis of recruiting activity for the market and devised action plans for continuous improvement.• Oversaw the investigations for ADA accommodations requests and HR related employee concerns. Exercised due diligence in determining company risk and exposure to potential legal action while supporting the rights of the employees and the obligations of the employer. • Managed the team’s performance and consistently exceeded client compliance and SLA requirements.

Middletown, De

• Sold and managed internet marketing campaigns.• Educated clients on PPC (pay per click), SEM (search engine marketing), and SEO (search engine optimization) strategies.• Built and maintained client relationships by analyzing clients’ campaign information and offered the best product to help each client hit financial goals.

New Castle, De

• Recruited and interviewed candidates for potential positions in the Engineering, I.T., and Industrial markets.• Prospected new candidates through internet research, internal database, cold calling, job fairs, and referrals. • Performed reference and background checks, extended offers and negotiated terms.

Chester, Pa

• Generated new loans for automobile purchases and refinances. • Gathered customer’s financial information, reviewed and analyzed credit reports, and provided financing options, rates, and terms.• Used excellent customer service skills, communication, and professionalism to illustrate the benefits of the products offered.• Generated over 8.4 million in annual sales revenue