It's crucial for us to stay adaptable and responsive in today's dynamic sales landscape. In terms of field effectiveness, I am focusing on improving an organization's ability to generate revenue and implementing enablement strategies to• ensure alignment in resources, technology, and training for customer-facing teams. • help the business adapt to the changing world of sales to increase engagement and performance by eliminating ineffective touchpoints. • create synergy throughout the business to improve communication and workflows.Ultimately, this will result in stronger revenue-generating performances from every customer-facing team member and their ability to validate and share effective strategies.

I help maximize efficiency and improve team performance within the Customer Growth team at Personio, acting as a strategic learning partner to Sales- and Customer Success leadership.Aligning with company initiatives and OKRs, I track the impact of learning interventions to close organizational capability gaps, leveraging performance data and driving alignment with the company and departmental strategy.My recent programs include:• leading the CX enablement program for a new packaging and pricing rollout to +10k customers• introducing a sales skills learning program for After Sales roles• improving and aligning the sales process for Sales and After Sales teams• introducing departmental knowledge-sharing programs to increase the velocity of real case learnings • increase the effectiveness of the knowledge base by improving taxonomy and discoverability of content• implementing Highspot as an enablement platform incl. the development and implementation of governance

In this role, I was maximizing efficiency and improving team performance within the Customer Growth (After Sales) team. I was responsible for the new hire enablement strategy incl. the learning design, performance support and knowledge management strategy. • Learning Design: Including e-learning, live sessions, role plays, exercises, tests and coaching sessions.• Performance Support: Support with negotiations, escalations, calls, and demos with customers. Provide constant feedback for improvement.• Knowledge Management: Ensure that all Customer Growth team members have the knowledge to improve their decision-making and overall performance. This includes supporting structures such as taxonomy modeling and knowledge base creation, but also frameworks like working out loud and communities of practice. Ensure to convert knowledge gaps into actions regarding sales skills, processes, products, systems, and tools knowledge via feedback loops.

In this role, I was continuously maximizing customer value and driving company growth by building business relationships, generating expansion, renewing contracts, and negotiating contracts.This included:• Analyzing customer health by monitoring data like product usage and integration adoption • Proactively engaging with customers to expand MRR and increase lifetime (constant +100% quota attainment; healthy renewal rate)• Recognizing customer challenges by conducting discovery meetings, handling escalations minimizing risks & handling financial topics• Supporting & driving internal progress on strategic & processual initiatives

Project Management in Event-Marketing & Sales in business fieldssuch as Automotive & Mobility, Sports & Health, Food & Beverage.

Working as a B2B-Sales representative for different sport brands at marketing events in wintersport destinations.

Development and management of different events in the region of Allgäu and Munich.

Activities in event gastronomy and event logistics at a temporary open air cinema in Zürich.Annually July - August.

Barista in Café PiazzaDecember 2011 - April 2012 and December 2015 - April 2016Bar management and artist support at special events and concerts at the Riders Palace ClubWeekends in the winter season 2012 - 2014

Project Management - Conceptioning of Event infrastructures - Logistics- Onsite Management- Customer SupportSales- Sales Representative - Customer support

Working in gastronomy in a ski resort at the Roundhouse Lodge on Whistler Mountain.

Supporting and taking care of disabled children in school.Standby service for house emergency calls of elderly people.