Michael Schmitt Email & Phone Number

Cedar Park, Tx, Us

Austin, Texas, United States

Leading all Quality Risk functions for the Production and Delivery group for the CoreLogic enterprise. Leading a team of 70+ professionals and analysts responsible for the quality management and risk program for the Enterprise Operations Group with focus on CoreLogic Tax and Flood businesses. Oversite and responsibility for Quality in CoreLogic’s Tax business responsible for accurate and timely payment of over 39 million loans accounting for $140 billion in taxes for residential mortgage clients. Ensuring quality in the Flood business that delivers 7-10 million guaranteed Flood Zone determinations annually.Key Achievements* Measureable quality improvement across all business functions supported by my teams leading to high customer satisfaction and reduction in defects.* Exceeded budget goals each year, driving cost efficiencies within the department and supporting cross department initiatives.* Exceptionally high team Engagement Scores far out pacing internal goals and industry standards

Austin, Texas, United States

Leading Compliance Quality Assurance and Testing teams supporting the CoreLogic enterprise and primary business units. Developed and led 40+ diverse quality professionals in multiple locations that were responsible for compliance testing and quality auditing within CoreLogic’s market leading business units including Tax, Flood, Credit and Valuations. Built an enterprise quality program focused on regulatory compliance, product quality, process improvement and vendor oversite.* Consistently delivered month over month and year over year measurable improvements in quality* Strengthened compliance programs and achieved zero findings with FCRA, SOC1 and Reg A/B audits within supported business functions* Built sustainable continuous improvement cycles focused on quality improvement, defect reduction and efficiency gains

Austin, Texas Area

Director of Performance Excellence – Quality, Dispute Resolution, Business Continuity, Tax Outsourcing, Global Delivery and Facility Operations. Directing a variety of responsibilities for the organization including Quality Assurance, Dispute Resolution, Business Continuity, Tax Outsourcing Operations, Global Delivery and Facility Management and Security. * Created process improvements in a Dispute Resolution team to reduce work volume by 20% through leveraging automation and reducing non-value added processes and enhancing customer experience.* Managed five diverse teams responsible for the quality of core products and services, customer escalations and dispute resolution, business continuity plan development and exercise, tax outsourcing and facility management and security.* Created and Implemented transition plans to successfully move from a subsidiary based global delivery operation in India to a third party vendor relationship with a strong governance model and firm SLAs.* Drove numerous business process improvement initiatives leveraging Six Sigma methodologies culminating in significant increases in automated processes, increases in manual productivity, and decreases in production costs and improvements in quality.* Delivered department and company overviews and presentations to key customers, vendor relationship managers and compliance and risk auditors.* Negotiated numerous supplier and vendor contracts resulting in reduced financial commitments and more favorable terms for leased holdings and services.* Reduced business risk and improved compliance through the creation and implementation of a strong business continuity plan structure, rigorous testing, plan development and improvement.

Austin, Texas Area

* Developed offshore delivery processes for Flood Services and Spatial Solutions businesses within CoreLogic. Supported the growth and development of key production teams in three different cities in India, transferred service from an outside vendor to subsidiary and ultimately back to the vendor relationship. Team size grew from 10 to 140 in less than two years and supported key functions in Flood and Spatial Solutions and resulted in significant cost reductions and improved margin performance.* Built strong partnerships with key offshore management in a vendor relationship and subsidiary relationship for global delivery. Developed key SLA deliverables and governance models for delivery.* Improved quality of the core product while maximizing efficiency gains year over year through leadership of the Quality Control team and numerous quality improvement initiatives. * Managed a project management team focused on key project initiatives in the Flood and Spatial businesses. Supported team development towards PMP certification and organizational acceptance of project management principles.

* Developed initial offshore relationship with Delhi, India based vendor. Successfully developed processes to transfer production capabilities to an offshore provider to provide needed production support and cost arbitrage.* Strengthened operations management team with a successful track record for recruiting and retaining high performing team members and supervisors.* Bolstered staff professional development by employing monthly/annual performance appraisals to drive strategic performance management, promotion/termination, and compensation adjustment decisions.* Reduced attrition and ensured accommodation of increased client volume through regular reviews of staffing levels. Interviewed candidates and coordinated new hire training.* Maximized efficiency, productivity, and employee accountability as appointed project lead on multiple process automation projects. Transitioned paper-based environment to electronic workflow, boosted production reporting, implemented cross-training, and improved employee feedback structure.

Economics

Education record

Bachelor'S Degree, Economics