● Directed team of 21 managers and senior developers to create reports, dashboards, and other data-driven insights for internal and external client consumption. ● Built a department-wide PowerBI dashboard from the ground up, displaying actionable intelligence and department-wide KPIs for leadership consumption.● Rescued a lucrative contract from penalties, dysfunction, and client dissatisfaction and stabilized reporting over the course of six months.● Completely eliminated the high staff turnover in a stressful NY/NJ environment by creating a sense of community, connectivity, and support.● Created data visualization dashboards for Utilization Management, showcased during final bid presentations to prospective clients. ● Established P&Ps and best practices for request intake, prioritization, requirements gathering, quality control, and more.Prior Roles in Company:● Director Data Analytics & Reporting (Mid-Atlantic, Southeast, Great Lakes, Regulatory)● Manager - Business Systems● Business Systems Analyst II

● Managed all ERP implementation aspects of the EFI Logic SQL system including projectplanning, resource balancing, requirements analysis, customization, data migration, end-usertraining, and systems administration.● Developed 100+ essential reports in Crystal 11 and other platforms featuring rolling monthcalculations, year over year trending, and other longitudinal studies.● Developed (MS Access/VB/SQL 2005) the Production Control System including Accounting,Human Resources, Customer Service, Production, Quality, Sales, and Shipping modules.● Managed the Salesforce.com implementation from analysis to go-live and optimized with ERPdata synchronization strategy.● Supervised (8 direct reports), automated, and streamlined the Shipping/Receiving &Mailing/Imaging departments drastically reducing spoilage.● Directed the implementation of the ADP EZLaborManager module and biometric handrecognition systems.● Maintained website content using Adobe CS8 and composed marketing campaigns including email,facsimile, and web-based distribution.● Conducted monthly ISO 9000-2001 audits according to the Quality Management System.

● Coordinated end-to-end testing efforts in partnership with clients at the Educational TestingService.● Managed Infrastructure team resources to satisfy client expectations for test center hardwarecertifications.● Interfaced with internal and external clients to derive requirements for software deployment, testadministration, test delivery, scheduling and registration systems.● Collaborated with developers to realize project stakeholder expectations.● Teamed with client and internal resources to distribute software and resolve operational issueswith GMAT, GRE and TOEFL global testing operations.● Developed (MS Access) the de facto issue management system for the Operations department.

● Defined and integrated industry methodologies into a knowledge management system.● Sold services to clients via product demonstrations.● Conducted classroom-style training for newly hired Peoplesoft, Lawson, and JDE implementationconsultants on proprietary knowledge management tools.