Michael Schubert Email & Phone Number

Phoenix, Arizona, United States

• Oversee the administration of a book of business with over 150 accounts, generating over $700,000 in Annual Recurring Revenue (ARR).• Acquired new business clients, while sustaining over 98% retention rate of existing clients for more than three years consistently.• Develop and maintain positive relationships with business owners, stakeholders, and team members to ensure coordination and alignment with objectives.• Spearhead the management of high-value accounts and implement innovative strategies to drive account expansion and growth, resulting in increased revenue.• Devise and deliver strategic customer success plans, utilizing extensive data research to promote customer success.• Manage onboarding, training, adoption, retention, and customer satisfaction initiatives; successfully onboard new clients while consistently maintaining a more than 98% retention rate of existing clients for over three years.• Lead the creation and implementation of joint customer success plans and competitor audits based on data analysis and utilization of scaled success programs.• Scope and prioritize activities based on business and customer impact and provide hands-on support, structure, and information necessary to coordinate decision-making and development.

Phoenix, Arizona, United States

United States

• Chaired over 500 new customer onboarding interviews, ensuring the company’s image was effectively represented and communicated during interactions with new customers.• Successfully and seamlessly onboarded 20 clients weekly by working with the sales department; brought clients up to speed on the company’s processes and addressed any queries they had.• Provided clients with a detailed plan and strategy for business growth to solidify their interest and delivered regular reports on operation progress.• Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to fit the situation best. • Cultivated positive and profitable client partnerships; provided exceptional customer service and support that increased client loyalty and retention.

Phoenix, Az, United States

• Assisted customers by answering questions about products, memberships, and company service. • • Provided excellent customer service by responding to their needs promptly, increasing client satisfaction/retention.• Developed strong business relationships with clients, store management, visual merchandisers, and advertisers at all corporate levels.• Executed strategies to drive sales and assisted the sales team with lead generation, tracking, and follow-up, recording a 30% growth in sales.• Oversaw comprehensive maintenance of all sales records and call logs, ensuring accuracy and accessibility for efficient reference. Additionally, managed client files, contributing to streamlined account management processes and enhancing data organization.• Led the creation and deployment of an effective communication channel to facilitate interactions with clients and staff. Provided product demonstrations to staff and clients and served as the escalation point for all complex client issues.

Greater Chicago Area

• Management of gym facility to ensure customer satisfaction• Proactively address visitor concerns or complaints with excellent interpersonal skills• Leadership with teaching fitness and climbing classes• Fixed gym equipment, sold products, and organized facility

Phoenix, Arizona Area

• Portfolio - https://michaelsschubert.wixsite.com/michaelsmedia•Administering photography services for small businesses: CBD, essential oils, apparel brands, outdoor equipment, events, engagements, and travel.• 6+ years of experience in taking photos and editing through Adobe Lightroom and Photoshop• Video Content Production Staff at Redemption Spokane, WA for 2 years, organizing and creating event films• 3 years of experience in Adobe Creative Suite (Premiere, InDesign, Illustrator)