Michael Schutte Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

Senior System Engineer• Develop and manage relationships with clients, serving as a point of contact for as an Implementation Engineer • Provide positive and thorough customer support of Payroll deduction and Point of Sales systems• Provide customized programming for integrated applications, including Accounting, POS, and connections with third-party hardware systems• Complete system installation and system configurations • Provide on-site training for new system installation.• Provide remote and onsite POS system upgrades• Establish customer relationships and coordinate trouble-shooting tasks to resolve customer issues• Increase levels of customer service and exceed the customer’s expectations• Compose written documentation for training purposes• Document problem resolutions and verify that end-users understand problem solution• Maintain detailed log of all calls and resolutions• Coordinate software installation and upgrades with end-users; work with programmers and other vendors to resolve issues• Remotely configure hardware to identify issues and resolve problems with hardware including servers, computers and printers• Escalate issues to other departments as needed for corrective action- Certified in Entrust Datacard TruCredential software {Design and Production}

Greater Omaha Area

• Review merchant account history• Investigate new accounts and accounts with unusual activity• Resolve fraudulent account activity using multiple data analysis tools and resources• Document and log account activity and resolutions• Maintain high degree confidentiality of sensitive data• Support other agents in their account determinations and computer related issues• Provide computer hardware and software support to team members• Offer “quick tips” to improve quality, increase productivity, and improve business practices• Participate in select round table discussion group to improve team communication and performance• Communicate account resolutions and understanding to merchants• Escalate issues to appropriate departments for further investigation of criminal activity

Lincoln, Nebraska Area

• Develop and manage relationships with clients, serving as a point of contact for product, service and account inquiries• Provide positive and thorough customer support of POS systems• Provide customer support for integrated applications, including Accounting, Inventory Control, and third-party systems• Complete system installation and system configurations • Provide on-site training for new system installation• Establish customer relationships and coordinate trouble-shooting tasks to resolve customer issues• Increase levels of customer service and exceed the customer’s expectations• Build internal team relationships to provide the most accurate and responsive service to the customers• Compose written documentation for training purposes• Document problem resolutions and verify that end-users understand problem solution• Maintain detailed log of all calls and resolutions• Coordinate software installation and upgrades with end-users; work with programmers and other vendors to resolve issues• Remotely configure hardware to identify issues and resolve problems with hardware including servers, computers and printers• Escalate issues to other departments as needed for corrective action

Lincoln, Nebraska Area

• Improve and maintain operations of a struggling restaurant• Manage controllable expenses while increasing profitability• Supervise management staff of 6, other staff of 30 and provide necessary training to ensure success of individuals and restaurant• Control staffing levels, reduce turnover, and build company loyalty• Prepare staff schedules to balance time off, part-time employees, and business needs• Increase levels of customer service and exceed the guests’ expectations• Reduce food waste, maintain acceptable food costs, and provide a high quality product• Prepare weekly management schedules and daily sales projection reports• Prepare and adhere to annual, monthly, and weekly budgets

Greater Omaha Area

• Manage and operate restaurant with an employee base of 25• Manage controllable expenses, including labor and food cost• Supervise and train a management team of 3• Increase overall profitability while managing quality of food and decreasing food waste• Operate restaurant with focus on quality and service• Manage and train all levels of staff to perform individual job duties• Execute corporate policies and standards• Maintain individual store finances utilizing multiple spreadsheets