Michael Schwan Email & Phone Number

Assistant producer responsible for aiding in content creation, customer engagement, day-to-day customer service tasks such as refunds, exchanges, product questions, et cetera. This position involves daily contributions based on word count for written materials, balancing multiple projects for new gameplay systems or player activity, planning out a quarterly release schedule, and coordinating a team of three to six volunteers at any given time.

Boca Raton, Florida, Us

Team leadership member responsible for assisting agents with navigating day to day interactions with customers. Responsibilities include handling escalated customer concerns, driving the understanding of daily deliverables, monitoring productivity, assisting agents with product or system knowledge as well as supporting the development of those agents.

Boca Raton, Florida, Us

Representative for an alarm monitoring company with customers in every United States market. Agents in this position are expected to provide a white glove experience to ensure that customers have the peace of mind that their home and family are protected by the company's services. Day to day interactions with customers include navigating and explaining billing, providing technical assistance and making loyalty offers to extend the partnership between customer and company.

Glenview, Il, Us

Representative responsible for the wholesale of security hardware within the Pacific Northwest market. This position involved individual account management with existing and new customers, primarily technicians and business owners in the access control, locksmithing, or security installation industries. The responsibilities for this position included a target for generated business per month. This position included face to face interaction with customers on a regular basis.

Pittsford (Rochester), Ny, Us

Agent responsible for the sales of a major carrier's wireless solutions in the entire west coast market. Normal responsibilities included outbound calls to customers through targeted searches of leads, qualification of and full sales process support for a customer, as well as continued relationship building with those customers for repeat business and customer satisfaction. This position had stated sales goals of units per day in several categories.